Debra Martin, TN LDO, ABOC, NCLE
Huntsville,AL
Summary
Performance-oriented District Manager offering exceptional record of achievement over 26-year career. The skill sets acquired by managing and facilitating projects and meeting deadlines. Managing with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Skilled in training, leadership, managing and growing staff while meeting and exceeding sales and productions goals. Confident Physician Liaison promoting effective communication, relationship building and time management skills. Considered driven, talented, smart and a valuable addition to any team.
Multi-talented Operation Analyst consistently rewarded for success in planning and operational improvements. Experience in logistics and procurement of operations facilities. Acquisition Analyst
Overview
29
29
years of professional experience
Work History
District Manager 40+ Hours Per Week
EyeCare Associates
Huntsville , AL
2018.12 - Current
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 2% in 2019
- Managed daily operation of 9 locations to include 2 over 2.5 million and 1 over 3 million in net revenue
- Improved productivity while reducing staffing and operational costs by 1% . Increased exams by 5% in 2019 over 2018 by community outreach and identifying markets for advertising
- Monitored over 80 employees' day-to-day activities and made plans to train and grow revenue
- Cultivated relationship with 20 optometrists to ensure smooth office flow within 9 different office locations
- Served instrumental role in organization of acquisition of optometry office transforming from single standing operation into EyeCare Associates practice
- Researched property for build out and relocation of optometry practice
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Provide detailed training and operation plans to grow productions through identifying opportunities of improvement
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs for upcoming quarterly goals and next year projections
- Discovered areas of improvement by generating weekly operational and sales reports. Facilitated weekly meetings on performance and opportunities to be successful
- Reported issues to higher management with great detail, resulting in patient care and delivery of quality care and eyewear materials
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Delegated daily tasks to employees, streamlining daily progress and efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts and operational supples
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Tracked and analyzed profitability and key metrics of office productivity establishment to improve overall profitability and bring in new clientele
- Coordinated Quarterly manager workshops to educate team members on best practices to optimize productivity
- Promoted positive customer experience through day-to-day supervision and management of Optometry facility
- Appraised inventory levels every quarter and reviewed frame templates with corporate buyer to offer variety for patient care
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Worked directly with management, Regional Director, procurements and Information Technology department to brainstorm, discuss strategy and mitigate optometry equipment performance issues
- Assessed financial statements and operation reports to evaluate exam performance, develop targeted improvements and implement changes resulting in increase in new patients and revenue growth
Office Manager-Optician 40+ Hours Per Week
Eye Care Associates
Madison , AL
2017.06 - 2018.12
- Organized Optical lab as Lead Optician at West location. Created specific tasks to allow all Opticians to become proficient in their duties and provide best patient care possible
- Introduced new awareness of goals and KPI. Set expectations to meet them. Provided tools and training to accomplish growth in Annual Supply of Contact lens and Doubles in 2 month time at Madison location
- Partnering with Optometrist's to produce outstanding patient care and communicating about planning for growth of business
- Managed patients' primary eye care health with professionalism and skill
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork
- Routinely collaborated with department leads and Doctors to address issues and improve services
- Interpreted and communicated new or revised policies to staff
Licensed Store Manager 40 Hours Per Week
National Vision Inc.
Fort Lee , Virginia
2015.06 - 2017.06
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Finished 2016 29% above sales budget while maintaining and improving NVI reputation and positive image
- Recruited, hired, trained and coached on average of 5 employees per year
- Developed and strategically planned methods to achieve sales and production goals
- Routinely collaborated with other store managers to address problems and improve services
- Effectively served as primary liaison for National Vision, Optometrists and Army and Air Force Exchange Service (AAFES)
- Assisted in resolving and satisfying customer requests and internal operational issues
- Accurately practiced Optician duties in accordance with Licensed scope of practice
- Assisted in set up and Opening of 2 new Military Stores in 2016
- Created work schedules according to sales volume and number of employees
- Rotated merchandise and displays to feature new products and promotions
Licensed Store Manager 40+ Hours Per Week
National Vision Inc
Fort Bragg, North Carolina, America's Best , Virginia
2011.03 - 2015.04
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Recruited, hired, trained and coached on average of 5 employees per year
- Developed and strategically planned methods to achieve sales and production goals
- Encouraged creative thinking, problem solving, and empowerment
- Effectively served as primary liaison for National Vision, Optometrists and Army and Air Force Exchange Service (AAFES)
- Assisted in resolving and satisfying customer requests and internal operational issues
- Recruited, hired and trained staff. Managed schedules and assignments based on facility needs.
- Accurately practiced Optician duties in accordance with Licensed scope of practice
- Facilitated Conference calls during District Manager absence
- Traveled to other NVI stores to onboard new associate
- Attended Leadership Development for NVI
- Participated in Health Fair and activities to promote our business and increase sales
Licensed Optician 40 Hours Per Week
Eye Care Center
Fayetteville , North Carolina
2009.07 - 2011.03
- Reconciled daily revenue reports
- Completed and filed VSP claims for proper payment
- Consistently earned incentives for sales performance as measured against objectives
- Accurately practiced Optician duties in accordance with Licensed scope of practice
- Maintained organized records of customer prescriptions, work orders and payments
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Managed check-in and check-out procedures, verified patient information and submitted lens orders
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
Licensed Lab Manager 40 Hours Per Week
Radish Eye Care
Clarksville , Tennessee
1995.04 - 2009.06
- Hired, supervised and trained all optical staff for 14 years
- Served as a training Optician for a now currently TN Licensed Optician
- Managed over 1100 eyeglass frames with 10 different vendors
- Transitioned 2 million dollar practice into EHR
- Filed insurance claims with proper CPT codes for insurance
- Educated and trained patients about proper contact lens care, visual hygiene and safety
- Accurately practiced Optician duties in accordance with Licensed scope of practice
Education
High School Diploma -
Plankinton Public High School
1989
Skills
- Organization
- Communications
- Problem resolution
- Project organization
- Budgets
- Team building
- Licensed Optician in Virginia
- NCLE National Contact Lens Certified
- Licensed Optician in Tennessee
- ABOC American Board of Optician Certified
- Business operations
- Customer service
Accomplishments
2016 Military Store Manager of the Year Fort Lee, VA
2013 First Runner Up Military Store Manager of the Year Fort Bragg,NC
References
Krystal Martin, District Manager National Vision Inc. (501)352-3068
Shirley Wannamaker, District Manager National Vision Inc. (210)247-7181
Timeline
District Manager 40+ Hours Per Week
EyeCare Associates
2018.12 - Current
Office Manager-Optician 40+ Hours Per Week
Eye Care Associates
2017.06 - 2018.12
Licensed Store Manager 40 Hours Per Week
National Vision Inc.
2015.06 - 2017.06
Licensed Store Manager 40+ Hours Per Week
National Vision Inc
2011.03 - 2015.04
Licensed Optician 40 Hours Per Week
Eye Care Center
2009.07 - 2011.03
Licensed Lab Manager 40 Hours Per Week
Radish Eye Care
1995.04 - 2009.06
High School Diploma -
Plankinton Public High School
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