Debra Martin
Grain Valley,MO
Overview
42
42
years of professional experience
Work History
Front Desk Co-ordinator
Dr.V.Mattson and Dr.D.Bonanno
09.2022 - 02.2025
- Collected fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Front Office Patient Co-Ordinator, Insurance, Hyg. Support
Michelle M. Scott DDS
05.2018 - 09.2022
- Answer multiline phone, greet and ck. In patients, and ck out patients and collect money due
- Worked with provider to establish calendar for treatments and coverage
- Posted and adjusted payment from Ins co’s
- Keep Hyg. Schedule filled for 2 Hyg. and Dr.
- Called insurance company’s to verify coverage, benefits and get authorizations.
- Performed accounts receivable duties including invoicing, researching chargebacks, and discrepancies
Front Office Mgr, Insurance and Treatment Co-Ordinator
Michael Myers DDS
01.2016 - 12.2017
- Formulated treatment with restorative dentist
- Worked with provider to establish calendar for treatments and coverage
- Called insurance company’s to verify coverage, benefits and get authorizations.
- Scheduled productive Dr and (2)Hyg schedules
- Processed all insurance.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Answered multiline phone and scheduled all patients.
- Posted and adjusted payments from insurance companies.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Office sold new owners
Office Mgr
Thomas Ford DDS
02.2015 - 12.2015
- Politely answer phones and schedule or confirm office appointments.
- Confirmed patient insurance benefits and checked claim statuses.
- Coded and entered all dental treatment into dental software, processed all dental insurance.
- Composed and drafted all outgoing correspondence and reports.
- Processed accounts receivable and accounts payable including patient billing.
- Built long-term customer relationships and trust. (Since this is the second time I have worked in this office, some of the patients I have known since the first time I worked here)
- Contacted patients to follow up on treatment they need,and to suggest possible ways for them to make it happen.
- 1983-2004(yes-21yrs)
- Didn’t work out 2nd time
Insurance and Treatment Co-ordinator
Dr.Scott Carmichael
07.2012 - 02.2015
- Assisted Answering phone
- Worked with provider to establish calendar for treatments and coverage
- Prepared payroll for accountant
- All insurance.
- Called insurance company’s to verify coverage, benefits and get authorizations.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliation, Processed ins.
- Posted and adjusted payments from companies
Receptionist,Assist Accounting Dept
Aerotek (Aethercom) Temp. Service
12.2001 - 07.2012
Office Co-ordinator
Granite Mountain Neurology
01.2008 - 12.2011
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Accurately posted and sent out all medical claims.
- Submitted electronic/paper claims documentation for timely filing.
- Identified and resolved patient billing and payment issues.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
HR Assistant,Accounts Payable, Rec.
Performance Accessories
01.2007 - 12.2008
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Posted receipts to appropriate general ledger accounts.
- Coded and entered invoices each day into Accpac the in-house accounting software.
- Filed and addressed employee complaints in accordance with company policies and government
- Calculated Payroll for entire company and prepared ck’s
Customer Service Mgr
Valley Dental Equipment
01.2004 - 12.2007
- Scheduled service and installation for all employees
- Effective liaison between customers and internal departments.
- Maintained accurate records of past due customer account activity.
- Created calendars service technicians service calls
Thomas Ford DDS
01.1983 - 12.2004
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Posted accounts receivable and payable invoices
- Processed Statements and billed insurance companies.
- Opened this office in 1983 with Dr.and was the RDA and front office person for 6 months until we were busy enough to hire an assistant.
- Prepared general accounting tasks (Quick Books)
- Payroll Administration
- Responsible for production and collection
- 21 yrs
Education
Associate of Science - undefined
Yavapai College
Prescott, AZSkills
Exceptional customer support
Timeline
Front Desk Co-ordinator
Dr.V.Mattson and Dr.D.Bonanno
09.2022 - 02.2025
Front Office Patient Co-Ordinator, Insurance, Hyg. Support
Michelle M. Scott DDS
05.2018 - 09.2022
Front Office Mgr, Insurance and Treatment Co-Ordinator
Michael Myers DDS
01.2016 - 12.2017
Office Mgr
Thomas Ford DDS
02.2015 - 12.2015
Insurance and Treatment Co-ordinator
Dr.Scott Carmichael
07.2012 - 02.2015
Office Co-ordinator
Granite Mountain Neurology
01.2008 - 12.2011
HR Assistant,Accounts Payable, Rec.
Performance Accessories
01.2007 - 12.2008
Customer Service Mgr
Valley Dental Equipment
01.2004 - 12.2007
Receptionist,Assist Accounting Dept
Aerotek (Aethercom) Temp. Service
12.2001 - 07.2012
Thomas Ford DDS
01.1983 - 12.2004
Associate of Science - undefined
Yavapai College