Debra Martin
Grain Valley,MO
Overview
42
42
years of professional experience
Work History
Front Desk Co-ordinator
Dr.V.Mattson and Dr.D.Bonanno
09.2022 - 02.2025
- Collected fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Front Office Patient Co-Ordinator, Insurance, Hyg. Support
Michelle M. Scott DDS
05.2018 - 09.2022
- Answer multiline phone, greet and ck. In patients, and ck out patients and collect money due
- Worked with provider to establish calendar for treatments and coverage
- Posted and adjusted payment from Ins co’s
- Keep Hyg. Schedule filled for 2 Hyg. and Dr.
- Called insurance company’s to verify coverage, benefits and get authorizations.
- Performed accounts receivable duties including invoicing, researching chargebacks, and discrepancies
Front Office Mgr, Insurance and Treatment Co-Ordinator
Michael Myers DDS
01.2016 - 12.2017
- Formulated treatment with restorative dentist
- Worked with provider to establish calendar for treatments and coverage
- Called insurance company’s to verify coverage, benefits and get authorizations.
- Scheduled productive Dr and (2)Hyg schedules
- Processed all insurance.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Answered multiline phone and scheduled all patients.
- Posted and adjusted payments from insurance companies.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Office sold new owners
Office Mgr
Thomas Ford DDS
02.2015 - 12.2015
- Politely answer phones and schedule or confirm office appointments.
- Confirmed patient insurance benefits and checked claim statuses.
- Coded and entered all dental treatment into dental software, processed all dental insurance.
- Composed and drafted all outgoing correspondence and reports.
- Processed accounts receivable and accounts payable including patient billing.
- Built long-term customer relationships and trust. (Since this is the second time I have worked in this office, some of the patients I have known since the first time I worked here)
- Contacted patients to follow up on treatment they need,and to suggest possible ways for them to make it happen.
- 1983-2004(yes-21yrs)
- Didn’t work out 2nd time
Insurance and Treatment Co-ordinator
Dr.Scott Carmichael
07.2012 - 02.2015
- Assisted Answering phone
- Worked with provider to establish calendar for treatments and coverage
- Prepared payroll for accountant
- All insurance.
- Called insurance company’s to verify coverage, benefits and get authorizations.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliation, Processed ins.
- Posted and adjusted payments from companies
Receptionist,Assist Accounting Dept
Aerotek (Aethercom) Temp. Service
12.2001 - 07.2012
Office Co-ordinator
Granite Mountain Neurology
01.2008 - 12.2011
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Professionally and courteously verified appointment times with patients.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients’ eligibility and claims status with insurance agencies.
- Accurately posted and sent out all medical claims.
- Submitted electronic/paper claims documentation for timely filing.
- Identified and resolved patient billing and payment issues.
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
HR Assistant,Accounts Payable, Rec.
Performance Accessories
01.2007 - 12.2008
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Posted receipts to appropriate general ledger accounts.
- Coded and entered invoices each day into Accpac the in-house accounting software.
- Filed and addressed employee complaints in accordance with company policies and government
- Calculated Payroll for entire company and prepared ck’s
Customer Service Mgr
Valley Dental Equipment
01.2004 - 12.2007
- Scheduled service and installation for all employees
- Effective liaison between customers and internal departments.
- Maintained accurate records of past due customer account activity.
- Created calendars service technicians service calls
Thomas Ford DDS
01.1983 - 12.2004
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Posted accounts receivable and payable invoices
- Processed Statements and billed insurance companies.
- Opened this office in 1983 with Dr.and was the RDA and front office person for 6 months until we were busy enough to hire an assistant.
- Prepared general accounting tasks (Quick Books)
- Payroll Administration
- Responsible for production and collection
- 21 yrs
Education
Associate of Science - undefined
Yavapai College
Prescott, AZSkills
Exceptional customer support
Administrative support
Attention to accuracy
Organization skills
Time management
Attention to detail
Insurance expertise and billing Claims management Policy analysis
Accounts payable
Timeline
Front Desk Co-ordinator
Dr.V.Mattson and Dr.D.Bonanno
09.2022 - 02.2025
Front Office Patient Co-Ordinator, Insurance, Hyg. Support
Michelle M. Scott DDS
05.2018 - 09.2022
Front Office Mgr, Insurance and Treatment Co-Ordinator
Michael Myers DDS
01.2016 - 12.2017
Office Mgr
Thomas Ford DDS
02.2015 - 12.2015
Insurance and Treatment Co-ordinator
Dr.Scott Carmichael
07.2012 - 02.2015
Office Co-ordinator
Granite Mountain Neurology
01.2008 - 12.2011
HR Assistant,Accounts Payable, Rec.
Performance Accessories
01.2007 - 12.2008
Customer Service Mgr
Valley Dental Equipment
01.2004 - 12.2007
Receptionist,Assist Accounting Dept
Aerotek (Aethercom) Temp. Service
12.2001 - 07.2012
Thomas Ford DDS
01.1983 - 12.2004
Associate of Science - undefined
Yavapai College