Debra Martinez
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
General Office Assistant
Jemez Mountain Electric Cooperative
03.2023 - Current
- Facilitated daily mail distribution among employees while also managing outgoing packages using appropriate shipping methods.
- Managed incoming calls and emails, directing them to appropriate personnel for prompt responses.
- Provided exceptional customer service, effectively addressing inquiries and resolving issues related to office operations.
- Facilitate customer transactions by managing payment collections and coordinating service reconnection's and disconnections to ensure seamless billing operations.
HIM Record Coordinator ROI/Birth
Presbyterian Hospital
07.2021 - 03.2023
- Processes high-level information for internal and external customers while following Federal and State guidelines and HIPAA guidelines.
- Interacts with internal and external customers in processing requests for release of information while maintaining a high standard of customer relations.
- Communicates effectively and professionally through multi-telephone lines, fax, and written communication and in person.
- Abstract statistical information that is entered into the NM Vital records systems. Which includes registering every baby born in a CNM PHS facility to Santa Fe,
Medical Office Specialist
CHRISTUS St. Vincent
03.2017 - 07.2021
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
Front Office Specialist
Presbyterian
02.2016 - 03.2017
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
Education
GED -
Northern New Mexico College
Española, NMSkills
- Customer Service
- Verbal Communication
- Scheduling appointments
- Data Entry
- Administrative Support
- Document Scanning
- Positive Attitude
- Time Management
- Dedicated Team Player
- Relationship Building
- Organizing and Categorizing
- Office Administration
Languages
English
Spanish
Timeline
General Office Assistant
Jemez Mountain Electric Cooperative
03.2023 - Current
HIM Record Coordinator ROI/Birth
Presbyterian Hospital
07.2021 - 03.2023
Medical Office Specialist
CHRISTUS St. Vincent
03.2017 - 07.2021
Front Office Specialist
Presbyterian
02.2016 - 03.2017
GED -
Northern New Mexico College
Similar Profiles
Jessica MaestasJessica Maestas
Billing Clerk/Operations Assistant at Jemez Mountain Electric CooperativeBilling Clerk/Operations Assistant at Jemez Mountain Electric Cooperative
Jesse MedinaJesse Medina
Apprentice Lineman at Jemez Mountain Electric CooperativeApprentice Lineman at Jemez Mountain Electric Cooperative
Ndam ArounaNdam Arouna
Controleur Interne at Mountain Cooperative Credit UnionControleur Interne at Mountain Cooperative Credit Union