Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Debra Martinez

Sunnyside,WA

Summary

Resourceful Department Specialist known for high productivity and efficiency in task completion. Skilled in inventory management, customer service, and process improvement, ensuring smooth department operations. Excel at communication, problem-solving, and teamwork, contributing to positive work environments and successful project outcomes.

Overview

10
10
years of professional experience

Work History

Prescripton Department Specialist

Ideal Option
Pasco, WA
06.2019 - Current
  • Resolved customer inquiries and complaints regarding department services in a timely manner.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Educated patients about medications, procedures and physician's instructions.
  • Ensured accuracy by working closely with the provider on prescription discrepancies.
  • Worked closely with other departments within the facility to coordinate services.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Communicated with patients with compassion while keeping medical information private.

Plasma Center Technician

Bio Life Plasma
Pasco, WA
06.2018 - 10.2018
  • Reviewed donor files for accuracy and completeness prior to donation process.
  • Transported collected samples in accordance with OSHA requirements for hazardous materials handling.
  • Collaborated with nursing staff to determine eligibility for potential donors based on health history review.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Assisted in training new employees on proper procedures related to donor collection processes.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Patient Service Representative

Three Rivers Plce
Kennewick, WA
07.2015 - 05.2018
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed patients for any changes in their physical or mental condition.
  • Administered medications and educated patients and families on correct at-home administration.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Education

Associate of Applied Science -

Columbia Basin College
Pasco, WA
03-2023

High School Diploma -

Kennewick High School
Kennewick, WA
06-2015

Skills

  • Strategy planning
  • Expert communication
  • Training and mentoring
  • Data entry expertise
  • Workflow management
  • Customer service
  • Attention to detail
  • Corporate communications
  • Documentation
  • Medical office administration
  • Medical records confidentiality
  • Patient relations
  • Medical terminology knowledge
  • Calm and level-headed under duress

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Prescripton Department Specialist

Ideal Option
06.2019 - Current

Plasma Center Technician

Bio Life Plasma
06.2018 - 10.2018

Patient Service Representative

Three Rivers Plce
07.2015 - 05.2018

Associate of Applied Science -

Columbia Basin College

High School Diploma -

Kennewick High School

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Debra Martinez