Debra Martinez
Colorado Springs,CO
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Old Chicago Pizza & Tap Room
09.2021 - 06.2025
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Managed inventory control, optimizing supply levels while minimizing waste and costs.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented cost-saving initiatives that improved profitability without compromising quality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Manager
Colorado Rib and Chop House
09.2020 - 07.2021
- Responsible for managing daily operations of restaurant, including selection, development and performance management of employees.
- In addition, oversee inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.
- Prepared for and executed new menu implementations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
Manager
Bronco Billy’s Steak House
01.2019 - 03.2020
- Responsible for managing daily operations of restaurant, including selection, development and performance management of employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Designed modern employee recognition program which boosted productivity and improved morale.
General Manager
IHOP
03.2017 - 12.2019
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
General Manager
Garbanzo Mediterranean Fresh
06.2015 - 05.2017
- Responsible for overseeing all operations of restaurant, including hiring, training and performance management of all supervisory and hourly staff, inventory management, customer service, and creation of store goals and promotions to maximize profits.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Created new training program with focus on staff safety, food safety and production quality to achieve reduced labor costs and tighter control points.
Food & Beverage Manager
Double Eagle Hotel & Casino
09.2011 - 03.2015
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assisted team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Education
Diploma - General Studies
Orono Senior High School
Long Lake, MN06.1982
Skills
- Commitment to customer satisfaction
- Team leadership
- Proficient in food service management
- Employee engagement initiatives
- Inventory management
- Effective conflict resolution
- POS system management
- Efficient management of labor and food expenses
- Front of house management
- Certified food safety manager
- Team management
Certification
- ServSafe Manager Certification
- TIPS Manager Certification
- ServSafe Alcohol Certification
Timeline
Restaurant Manager
Old Chicago Pizza & Tap Room
09.2021 - 06.2025
Manager
Colorado Rib and Chop House
09.2020 - 07.2021
Manager
Bronco Billy’s Steak House
01.2019 - 03.2020
General Manager
IHOP
03.2017 - 12.2019
General Manager
Garbanzo Mediterranean Fresh
06.2015 - 05.2017
Food & Beverage Manager
Double Eagle Hotel & Casino
09.2011 - 03.2015
Diploma - General Studies
Orono Senior High School
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