Debra Marvin
Boynton Beach,FL
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling.
Versatile and hardworking Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor.
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.
Overview
14
14
years of professional experience
Work History
Receptionist Front Desk
H&R Block
Lake Worth, FL
12.2017 - 04.2018
- Greeted customers and visitors in-person and via telephone calls.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Scheduled office meetings and client appointments for a team of 10 professional Taxes Pro's.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
Receptionist
H&R Block
Lake Worth, FL
01.2017 - 04.2017
- Greeted customers and visitors in-person and via telephone calls.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and the public.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Receptionist
H&R Block
Melbourne, FL
01.2016 - 04.2016
- Greeted customers and visitors in-person and via telephone calls.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone inquiries from clients, vendors and the public.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Caretaker for my Mother
My Mother
W Melbourne, FL
02.2013 - 04.2014
- Gave meds when needed
- Cooked for her as she wanted
- cleaned her when she needed it.(pull up)
- Ran errands for her to doctors apt's etc
- Basically i would do what she needed or wanted to keep her comfortable until her death
Customer Service Representative
Protocol Telemarketing
Merritt Island, FL
12.2007 - 12.2010
- Protocol Marketing Responsible for answering phones for Wellcare. I would assist in talking to the customers and letting them know of ways to save money and still have medical coverage. I was also responsible in helping out the other parts of the departments Direct Energy, Health Net, Farmer Insurance, AAA Insurance, Direct Mailers, Wellcare Inbound and outbound, DTE, Easton Press, Danbury Mint, Transferred to TAS which is an Answering Service where I take up to one hundred calls a day and assist in placing the right calls to the right on call agent to assist them.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Data Entry/Call Center,
Hickam Federal Credit Union
Honolulu, HI
04.2004 - 02.2007
- Hickam Federal Credit Union-Data Processing Responsible for inputting members information system conversion Promoted to the Call Center. Hickam Federal Credit Union - Call Center Responsible for answering the main phone lines and transferring calls to proper departments and/or branches Assisted members with their accounts, by transferring balances, making loan payments, payoff?s, address changes, rate quotes, do check orders, send out loan applications upon request Set members up on our Teller Talk and Online Bank Services, Wire Transfers Assisted in collecting on delinquent loans from 1-29 days.
Education
High School Diploma -
Satellite High School
Satellite Beach, FL1980
Skills
- Customer and client relations
- Time management
- Personable and outgoing
- Punctual
- Workflow planning
- Deadline driven
- Team building
- Meeting minutes
- Attention to detail
- Database administration
- Inventory management
- Customer-service oriented
- Multi-line telephone systems
- Customer/Client relations
- Filing and data archiving
- Types 55 WPM
- Patient scheduling
- Quality assurance
Timeline
Receptionist Front Desk
H&R Block
12.2017 - 04.2018
Receptionist
H&R Block
01.2017 - 04.2017
Receptionist
H&R Block
01.2016 - 04.2016
Caretaker for my Mother
My Mother
02.2013 - 04.2014
Customer Service Representative
Protocol Telemarketing
12.2007 - 12.2010
Data Entry/Call Center,
Hickam Federal Credit Union
04.2004 - 02.2007
High School Diploma -
Satellite High School