Debra Matson
Palm Bay,FL
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
39
39
years of professional experience
Work History
Home Decor Specialist
Kirkland's Home Decor
Boynton Beach, FL
12.2017 - 08.2018
- Managed customer inquiries regarding product availability, pricing and delivery options.
- Operated cash registers efficiently while handling transactions accurately and quickly.
- Coordinated with vendors regarding deliveries of large furniture pieces or special orders.
- Processed payments using point-of-sale systems and accepted returns of merchandise as needed.
- Adhered to all company policies related to safety, customer service, loss prevention.
- Created visual presentations for in-store displays that highlighted featured products.
- Assisted customers with product selection based on their individual needs and preferences.
- Developed promotional materials to advertise store sales and special offers.
- Maintained accurate specifications for each project.
Customer Service Manager
American Standard Window Films
Boynton beach, FL
02.2010 - 12.2017
- Advised senior management regarding potential risks associated with certain transactions or activities.
- Coordinated with external auditors on various aspects of audits and reviews.
- Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
- Resolved employee queries regarding job descriptions or roles during hiring processes.
- Organized orientation sessions to facilitate seamless onboarding for new employees
- Monitored the progress of orders throughout the entire process, guaranteeing timely delivery of goods or services.
- Collected and analyzed customer feedback through surveys, resulting in enhancements to the level of customer service provided.
- Prompt and efficient resolution of customer complaints.
- Supported customers in various aspects such as choosing products, processing orders, handling payments, facilitating returns and exchanges, as well as addressing technical queries with utmost proficiency.
- Expertly communicated with customers to explain billing procedures, efficiently processed payments, and guided customers in establishing payment options.
Office Manager
Performance Films Window Tinting & Electronics
Boynton Beach, FL
02.1993 - 02.2010
- Researched complex billing issues using internal resources and external sources as needed.
- Researched discrepancies between customer records and internal systems.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
- Participated in process improvement initiatives to increase efficiency within the department.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Generated monthly aged trial balances for review by management team.
- Monitored market trends, customer feedback, and competitor activities to identify opportunities for growth.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
Office Manager
Martin Processing Inc
Boynton Beach, FL
07.1982 - 01.1993
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided training to new hires on office policies and procedures.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed office inventory and placed new supply orders.
Customer Service Representative
JCPenney
Fort Lauderdale, FL
11.1979 - 07.1982
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved discrepancies between physical material and its corresponding record in the online catalog.
- Trained staff members on proper cataloging techniques.
- Conducted price comparisons between similar items from different stores upon customer request.
- Restocked shelves with new merchandise as needed.
- Checked incoming shipments of merchandise against purchase orders for accuracy.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Operated the cash register to complete transactions.
- Replenished supplies such as hangers, bags and tags when necessary.
- Adhered to all safety policies and procedures while handling products.
- Greeted customers and provided excellent customer service.
- Performed inventory checks regularly to ensure accuracy of stock levels.
Education
High School Diploma -
Port Huron High School
Port Huron, MI05-1979
Skills
- Data Entry
- Paperwork Processing
- Follow-up skills
- Customer Relations
- Sales closing
- Professional telephone demeanor
- Retail sales customer service
- Business development understanding
- Stock management
- Product Sales
- Staff Training
- Active Listening
- Customer Education
- Order Processing
Accomplishments
- Customer Service Award
- Organization Skills Award
References
References available upon request.
Timeline
Home Decor Specialist
Kirkland's Home Decor
12.2017 - 08.2018
Customer Service Manager
American Standard Window Films
02.2010 - 12.2017
Office Manager
Performance Films Window Tinting & Electronics
02.1993 - 02.2010
Office Manager
Martin Processing Inc
07.1982 - 01.1993
Customer Service Representative
JCPenney
11.1979 - 07.1982
High School Diploma -
Port Huron High School
Similar Profiles
Ainsley GiachettiAinsley Giachetti
Sales Associate at Kirkland's Home DecorSales Associate at Kirkland's Home Decor
Wendy JohnsonWendy Johnson
Senior Assistant Manager at Kirkland's Home DecorSenior Assistant Manager at Kirkland's Home Decor
Madison SutejMadison Sutej
Sales Floor Associate Cashier at Kirkland's Home DecorSales Floor Associate Cashier at Kirkland's Home Decor