Debra Crosby
Kelseyville,CA
Summary
Experienced retail professional skilled in delivering exceptional customer service and driving sales. Proven track record in inventory management, customer engagement, and merchandising. Strong team collaborator with the ability to adapt to changing needs. Reliable and results-driven with excellent communication and problem-solving abilities. Personable and upbeat, bringing strong interpersonal skills and a positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, adept at identifying customer needs and providing tailored recommendations. Dedicated to increasing sales and improving customer satisfaction.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
Walmart
07.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Office Manager
RHHA HOA
12.2023 - 06.2024
- Supervised 6 employees as well as front office activities expertly, including writing hearing letters for Code Enforcement, Architectural and Fire Abatement violations
- Meeting Agendas and Minutes, as well as preparing all documents necessary for disclosures and elections
- Responsible for all correspondence and mail management
- Completed advanced clerical tasks, including implementing a new filing system to streamline operations and document management
- Fielded questions from staff, homeowners, and vendors both in person, email, and phone
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Opening Manager
Diana's of Tiburon
01.2014 - 01.2023
- Responsible for all aspects of running a store smoothly
- Customer relations, merchandising, inventory control, employee training, cash handling, billing, and bank reconciliation
- Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
- Assessed employee performance regularly, providing constructive feedback and coaching for improvement as needed.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
Office Manager
Belli Law Firm
01.2000 - 01.2014
- Supervised front and back activities expertly, including accounts payable and receivable, reception, and mail management
- Completed advanced clerical tasks, including account reconciliation and document management
- Fielded questions from staff, clients, doctors, and vendors
- Used industry expertise, customer service skills and analytical nature to resolve client concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Course Completion - Viticulture & Enology
UC Davis
Davis, CA01.2006
Skills
- Customer Service
- Clear Communication
- Teamwork
- Problem-solving
- Retail sales
- Reliability and punctuality
- Relationship building
- Phone etiquette
- Loss prevention
Timeline
Retail Sales Associate
Walmart
07.2024 - Current
Office Manager
RHHA HOA
12.2023 - 06.2024
Opening Manager
Diana's of Tiburon
01.2014 - 01.2023
Office Manager
Belli Law Firm
01.2000 - 01.2014
Course Completion - Viticulture & Enology
UC Davis
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