Debra McCargo
Tucson,AZ
Summary
Compassionate Certified Caregiver with extensive experience in patient care and medication administration. Proven expertise in developing personalized care plans and enhancing client well-being through compassionate support. Skilled in training staff and fostering teamwork while maintaining high service standards and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Caregiver
Sharon Lockwood
03.2019 - 05.2025
- Provided compassionate support to clients, enhancing daily living activities and emotional well-being.
- Assisted clients with personal hygiene, mobility, and medication management to ensure safety and comfort.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.
- Trained new staff on caregiving protocols and best practices, fostering a collaborative team environment.
Customer Service Representative
Convergy's
04.2017 - 03.2019
- Enhanced caller experiences by delivering friendly and professional phone greetings.
- Achieved higher call efficiency through effective use of scripts and resources.
- Resolved customer inquiries quickly, improving satisfaction and retention rates.
- Increased first-call resolution by efficiently managing customer issues and concerns.
- Maintained professionalism by following company policies during every customer interaction.
- Consistently met performance goals as an Inbound Customer Service Representative.
Customer Service Representative
VXI Global Solutions LLC
12.2018 - 02.2019
- Achieved high customer satisfaction by effectively resolving inquiries and concerns.
- Maintained superior call quality while managing a high volume of interactions.
- Delivered exceptional service during peak call times, ensuring customer needs met.
- Promptly addressed customer issues, escalating critical matters when necessary.
- Consistently met call-time and quality standards through adherence to guidelines.
- Built strong rapport with customers, enhancing trust in products and services.
Education
Associate of Science - Health Information Management
Fremont University
Cerritos, CA02-2028
No Degree - Medical Billing & Coding
Bryant & Stratton College
NY06-2024
Skills
- Bathing assistance
- Patient care
- Vital signs monitoring
- First aid and safety
- Medication administration
- Active listening & Critical Thinking
- Call center experience
- Professional telephone demeanor
- Microsoft Office Suite
- De-escalation techniques
Certification
- Certified Caregiver/MedTech Training -10+ years
- Medical Billing and Coding,
Timeline
Certified Caregiver
Sharon Lockwood
03.2019 - 05.2025
Customer Service Representative
VXI Global Solutions LLC
12.2018 - 02.2019
Customer Service Representative
Convergy's
04.2017 - 03.2019
Associate of Science - Health Information Management
Fremont University
No Degree - Medical Billing & Coding
Bryant & Stratton College