Debra McCray

• Managed inventory of eyewear products, maintaining organized displays and stock levels.
• Educated patients on lens options, care instructions, and eyewear maintenance.
• Assisted patients with frame selection, ensuring proper fit and comfort.
• Collaborated with optometrists to support patient treatment plans and follow-ups.
• Utilized optical equipment for precision measurements and adjustments of eyewear.
• Provided exceptional customer service, addressing patient inquiries and concerns promptly.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
• Maintained safe, clean and organized environment to increase patient comfort.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
• Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
• Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
• Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
• Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
• Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
• Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.

• As above, plus,
• Assisted in developing process improvements that increased workflow efficiency.
• Monitored daily operations to identify areas for improvement and support staff performance.
• Maintained accurate records of inventory levels and managed supply orders effectively.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted patients in selecting eyewear and understanding prescription details.
• Conducted visual examinations to determine lens specifications and frame suitability.
• Collaborated with ophthalmologists to ensure accurate patient care and treatment plans.
• Plus all skills from above

As above, plus, measured corneas (K-readings) for fitting soft contact lenses.

Provided insertion and removal training of contact lenses.

Explained a wearing schedule and correct cleaning instructions

Assisted with contact follow-up appointments

Assisted the doctor, occasionally, with pre-testing and some in-house procedures

As above, plus, assisted with pre-testing for eye examinations for 2 opthalmologists

• Assisted with dilating patients or using eye medications when directed by optometrist.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Conducted routine equipment calibration checks to ensure accurate measurements during eye examinations.
• Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
• Educated patients and relations on ocular health and safety, promoting good eye care.
• Cleaned or sterilized ophthalmic or surgical instruments.

As above, plus,

• Managed office supplies inventory, ensuring timely restocking and minimizing disruptions.
• Maintained accurate records of office expenses and budgets, supporting financial planning efforts.
• Developed office procedures that enhanced workflow efficiency and reduced administrative errors.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Managed inventory levels of eyewear products, ensuring timely restocking of popular items.
• Resolved patient inquiries and concerns promptly, fostering a welcoming clinic environment.
• Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
• Ensured compliance with industry regulations, keeping up-to-date on changes in eyewear standards and practices.
• Coordinated special events such as trunk shows or promotional sales events to increase awareness of new products or discounts available at the practice.
• Partnered with local schools or community organizations for vision screenings or educational presentations regarding eye health care services provided at the practice.
• Provided exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
• Collaborated with sales representatives to secure advantageous pricing and ensure the best product offerings for customers.
• Monitored store appearance regularly, ensuring cleanliness and adherence to visual merchandising guidelines for an inviting environment.
• Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
• Streamlined inventory management to reduce excess stock and optimize product availability for clients.
• Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
• Developed marketing strategies that increased clientele base and boosted overall revenue.
• Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Performed basic vision testing for new patients.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Maintained safe, clean and organized environment to increase patient comfort.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
• Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Confirmed quality control standards were met for all eyewear and contact lenses.

• Developed strong product knowledge to effectively address customer inquiries and enhance sales opportunities.
• Executed daily sales strategies to meet and exceed established targets within a fast-paced environment.
• Built and maintained relationships with clients, fostering loyalty and repeat business through exceptional service.
• Conducted market research to identify potential customers and emerging trends, informing sales approaches.
• Participated in training sessions to improve sales techniques and stay updated on product offerings.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Streamlined sales process, reducing time from lead to close.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Increased market penetration with introduction of innovative sales tactics.
• Participated in trade shows and conferences to network and generate leads.
• Stayed up-to-date with industry trends to position company as market leader.
• Identified and tapped into new markets, significantly expanding customer base.
• Provided feedback from customers to product development team, influencing future product enhancements.
• Cultivated deep understanding of product features to answer questions and overcome objections.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Set and achieved company defined sales goals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Informed customers of promotions to increase sales productivity and volume.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Met existing customers to review current services and expand sales opportunities.
• Maintained current knowledge of evolving changes in marketplace.
• Presented professional image consistent with company's brand values.
• Kept detailed records of daily activities
• Stayed current on company offerings and industry trends.