Debra McDaniel
Belleville,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
42
42
years of professional experience
Work History
Senior Healthcare Collections Specialist
One Advantage
Belleville, IL
03.2010 - Current
- Participated in ongoing training and compliance activities.
- Coordinated and managed various programs or projects to achieve established objectives.
- Managed and resolved incidents according to service agreements.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
- Validation of Disputes for for consumer and/or attorneys
Clerical
One Advantage
Belleville, IL
03.2010 - Current
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
- Organized and filed documents, both physically and electronically.
- Answered customer inquiries by phone and in person.
- Managed a database of client information and inputted data accurately into system.
- Typed letters, memos, emails, reports using Microsoft Office Suite products.
- Processed incoming mail and distributed to appropriate personnel.
- Assisted with payroll processing activities on a weekly basis.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Bartender/Server
St.Clair Bowl
Fairview Heights, IL
02.2004 - 11.2009
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
General Contractor/Owner
JND Properties LLC
Belleville, IL
06.2001 - 10.2005
- Prepared detailed cost estimates based on labor, material, equipment, overhead costs and other related expenses.
- Oversaw all aspects of construction projects from start to finish.
- Reviewed blueprints and other documentation prior to commencement of projects for accuracy and completeness.
- Identified potential problems before they occurred to minimize delays or additional expenses.
- Ensured that safety standards were maintained at all times during the duration of the project.
- Scheduled subcontractors to stagger work and streamline completion of project phases.
- Managed on-site personnel including laborers, subcontractors, and engineers.
- Implemented effective strategies to maximize efficiency while minimizing waste of resources.
- Established work, budgets and construction timelines to manage and plan projects.
Customer Service Representative
Empire Stove Company
Belleville, IL
04.1982 - 08.1997
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Associate of Applied Science - Business Accounting
Southwestern Illinois College
Belleville, ILSkills
- Quality Assurance
- Customer Relations
- Documentation Management
- Proficient in Microsoft Office, Microsoft Word, Excel, and Outlook
- Project Planning
- Written Communication
- Reliability
- Decision-Making
- Goal Setting
- Continuous Improvement
- Task Prioritization
- Professionalism
- Effective Communication
- Problem-Solving Abilities
- Time Management Abilities
- Process Analysis
- Organizational Skills
- Data Analysis
- Idea Development and Brainstorming
- Credit and Collections
- Basic Accounting
- Clerical Support
- Call Handling
- Expense Reporting
- Data Entry
- Mail Handling
- Spreadsheet Management
- Positive Attitude
- Claims Appeal Procedures
- Mail Sorting and Distribution
- Construction Quality Standards
- Project Scope Assessment
- Job Bidding
- Blueprint Interpretation
- Construction Management
- Cost Control
- HIPAA Compliance
References
References available upon request.
Timeline
Senior Healthcare Collections Specialist
One Advantage
03.2010 - Current
Clerical
One Advantage
03.2010 - Current
Bartender/Server
St.Clair Bowl
02.2004 - 11.2009
General Contractor/Owner
JND Properties LLC
06.2001 - 10.2005
Customer Service Representative
Empire Stove Company
04.1982 - 08.1997
Associate of Applied Science - Business Accounting
Southwestern Illinois College