Debra McDowell
Marion,IL
Summary
Seasoned office manager who is a caring team member ready to help achieve company goals in an entry level position. Hardworking professional committed to outstanding customer services and assistance as well organizational skills in obtaining employee files. Proficient in email, faxing and scanning and uploading of documents. Bringing extensive background in office setting since 1988.
Overview
39
39
years of professional experience
Work History
Business Office Manager
Integrity Health Care
11.2021 - 09.2025
- Assisted in managing daily office operations and administrative tasks.
- Contributed to creating a positive work environment through effective communication and teamwork.
- Oversaw office inventory by ordering office, and facility supplies.
- Ensured compliance with company policies and regulations.
- Conducted performance evaluations for employees with Facility Administrator identifying areas for improvement and providing constructive feedback.
- Contributed to successful annual Public Health Survey's
- Coordinate staff orientation sessions, boosting morale and enhancing skill sets with the management team.
- Improved client/ family satisfaction by developing and addressing concerns of the client/family in a timely manner.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 45 to 50 employees with submission to cooperate office.
- Signing of residents Contracts.
- Explaining of Medicare and Medicaid rules and regulations, assisting with application for Financial assistance with Medicaid.
- Authorizations with Medicare advantage residents. Notice of Non Medicare coverage when needed.
- Scanning and uploading of residents files.
- Maintaining Employee files.
Social Service
Voyage Senior Living
03.2018 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Screening of potential clients in a in home setting for admission to facility.
- Assisting client/family in gathering the needed documentation for admission.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisting in applying for financial assistance as needed.
- Gathering information for completion of Medicaid Redeterminations.
- Completion with the signing of the contract on admission and yearly with the client/family.
- Long Term Insurance billing as needed.
- Completing table top exercise's in relation to job duties.
- Accompanying clients on outings, Planning of activities.
- Counseling clients with behaviors, and helping identify the problem, and obtains a resolution.
- Marketing included going to business leaving company information for potential admissions who require Assisted/Supportive living services.
- Counseling clients with behaviors while helping them identify the behavior and obtaining a solution
- Managing 30 plus incoming phone calls, emails, and faxes.
Assistant Business Office Manager
Saline Care Nursing and Rehabilitation Center
06.2009 - 02.2018
- Managed daily office operations to ensure efficient workflow and effective communication among staff.
- Coordinated patient admissions and discharges, enhancing overall patient experience and satisfaction.
- Managed and organized functions and oversaw daily operations of office with 70 plus employees.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Managed payroll, and benefits administration to ensure smooth employee satisfaction with 70 plus employees......
- Developed training programs for new hires, ensuring compliance with regulatory standards and internal policies.
- Managed Resident trust fund accounts,
- Meet with clients and family explaining the Conducted admission contract, Medicaid and Medicare policies and guidelines.
- Assisting with the gathering of information needed for applying for financial assistance with Medicaid.
- Working closely with the Administrator.
- Advancing to the Business Office Manager.
Meal Delivery
Golden Circle Senior Citizen
01.2006 - 06.2009
- Checking on wellness of the clients.
- Improved meal delivery times by optimizing workstation organization and workflow processes.
- Improved workflow by implementing time-saving strategies during peak service hours, ensuring prompt meal delivery to guests.
- Supported other kitchen staff during peak hours, ensuring efficient workflow and timely meal delivery.
- Conducted pre-trip inspections of delivery vehicles to ensure safety and reliability during transit.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
Home Health Care
Golden Circle Senior Citizen
09.2004 - 02.2005
- Provided/Assisted with activities of daily living.
- Shopping, Cleaning, Bathing, Preparing meals.
- Assisting with transportation to medical appointments.
- Daily documentation on care and services provided.
- Trained new staff members on best practices for home health care.
- Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
Admissions
Carrier Mills Nursing and Rehabilitation
06.1986 - 02.2004
- Gathering information on residents history by talking with case managers at the local hospitals
- Contact with local physicians obtaining necessary medical information.
- Preparing contracts for resident admission.
- Discharge Summaries / Resident stay
- Medicare Certification and re-certification.
- Working the floor as CNA when employment began.
- Participated in ongoing training sessions and professional development workshops, staying current on trends within higher education admissions.
- Patient satisfaction by coordinating efficient admissions, discharges, and transfers for inpatient care.
- Supported the admissions office with administrative tasks such as data entry and appointment scheduling when necessary.
- Started employment working as Certified Nursing Assistant advancing to Activity Director, Social Services, and later the business office as Admission coordinator.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
Education
No Degree - Medical Terminology, Licensed Practical Nurse
Southeastern Illinois College
Harrisburg IL05.1987
Skills
- Financial verification for Medicare and Medicaid
- Facilitate long-term billing operations
- Copying and scanning proficiency
- Experience in payroll systems: Paylocity and Paycom
- Medicare Advantage authorization
- Issuing non-Medicare coverage notices
- Managing Medicare/Medicaid appeal submissions
- Supporting families in financial information gathering
- Facilitating medical assistance applications
- Timely completion of Medicaid redeterminations
- Accounts receivable management
- Trust fund management
- Conducting background checks for residents and employees
- Employee onboarding and orientation
- File organization and management
Timeline
Business Office Manager
Integrity Health Care
11.2021 - 09.2025
Social Service
Voyage Senior Living
03.2018 - 03.2021
Assistant Business Office Manager
Saline Care Nursing and Rehabilitation Center
06.2009 - 02.2018
Meal Delivery
Golden Circle Senior Citizen
01.2006 - 06.2009
Home Health Care
Golden Circle Senior Citizen
09.2004 - 02.2005
Admissions
Carrier Mills Nursing and Rehabilitation
06.1986 - 02.2004
No Degree - Medical Terminology, Licensed Practical Nurse
Southeastern Illinois College