Debra McIntyre-Dodd
New Hudson,MI
Summary
Diligent and reliable with strong background in customer service and front-of-house operations. Proven ability to enhance guest experiences while maintaining positive and welcoming environment. Demonstrated effective communication and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Front of House Staff Member
Becker's Bar
05.2025 - Current
- Provid excellent customer service by greeting and assisting patrons promptly.
- Manage front-of-house operations, ensuring cleanliness and organization of dining areas.
- Establish welcoming atmosphere by greeting each guest warmly.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Maintain a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assist servers, bartender with delivering food, filling beverages, and retrieving items for guests.
- Coordinated with kitchen staff to streamline order processing and minimize wait times.
Sales Associate, Cashier, Stocker, Donut Prep
Blake's Cider Mill
06.2025 - 12.2025
- Operated point-of-sale system efficiently to process transactions and manage inventory.
- Greeted customers and assisted with product selection, enhancing overall shopping experience.
- Collaborated with team members to achieve sales goals and improve customer service.
- Maintained product displays, ensuring cleanliness and adherence to merchandising standards.
- Monitored stock levels and assisted with timely replenishment.
- Served as donut prep person when needed.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Senior Communications Consultant
Consumers Energy
10.1988 - 09.2021
- Established standards for crisis communication, ensuring timely and accurate information dissemination during emergencies.
- Led crisis communications efforts, mitigating potential damage to client reputations.
- Reinforced brand identity through cohesive messaging across all channels including social media, website content, and print materials.
- Increased media coverage for clients with targeted press releases and media outreach efforts.
- Developed strong relationships with key industry influencers, resulting in increased brand visibility.
- Aligned internal stakeholders around key messages, contributing to a unified corporate voice and vision.
- Streamlined internal communications by creating consistent messaging and branding guidelines.
Education
Bachelor of Arts - Journalism
Central Michigan University
Mount Pleasant, Michigan, MISkills
- Excellent written and oral communications
- Experienced in media relations, crisis communications
- Ability to build rapport with customers
- Self-starting, but also thrive in a team environment
- Highly Ethical
- Dependable
Timeline
Sales Associate, Cashier, Stocker, Donut Prep
Blake's Cider Mill
06.2025 - 12.2025
Front of House Staff Member
Becker's Bar
05.2025 - Current
Senior Communications Consultant
Consumers Energy
10.1988 - 09.2021
Bachelor of Arts - Journalism
Central Michigan University