Debra McNutt
New Richmond,OH
Summary
Experienced in using OnShift to manage the daily schedules for up to 85 Nursing personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records.
Overview
21
21
years of professional experience
Work History
Hospice STNA
Queen City Hospice
12.2023 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Scheduling Coordinator
The Arbors of Milford
02.2021 - 04.2023
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
STNA
Florentine Gardens
01.2021 - 03.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided direct personal patient observation, care, and assistance to [Number] patients per shift in [Type] medical facility.
STNA
Mount Washington Care Center
08.2020 - 02.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided direct personal patient observation, care, and assistance to [Number] patients per shift in [Type] medical facility.
STNA
Ohio Valley Manor
05.2017 - 08.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided direct personal patient observation, care, and assistance to [Number] patients per shift in [Type] medical facility.
Independent Care Provider
Carestar State Of Ohio
02.2010 - 02.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Sales Representative
Western & Southern Financial Group
12.2009 - 10.2010
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
Medical Assistant
Dr. David Provaznik D.O
10.2008 - 10.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Patient Care Coordinator
Premier Therapy Associates
09.2007 - 10.2008
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Medical Assistant
Wheelersburg Medical Associates
01.2005 - 07.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
Education
Diploma - General
Portsmouth West High School
West Portsmouth, OH05.1992
Skills
- Administrative Duties
- Phone Inquiries
- Business Administration
- Patient Engagement
- Time Management Skills
- Critical Thinking
- Verbal and Written Communication
- Confidentiality Requirements
- Calendar Coordination
- Valiant Scheduling Program
- Microsoft Office
- Attention to Detail
- Performing Clerical Duties
Timeline
Hospice STNA
Queen City Hospice
12.2023 - Current
Scheduling Coordinator
The Arbors of Milford
02.2021 - 04.2023
STNA
Florentine Gardens
01.2021 - 03.2022
STNA
Mount Washington Care Center
08.2020 - 02.2021
STNA
Ohio Valley Manor
05.2017 - 08.2020
Independent Care Provider
Carestar State Of Ohio
02.2010 - 02.2015
Sales Representative
Western & Southern Financial Group
12.2009 - 10.2010
Medical Assistant
Dr. David Provaznik D.O
10.2008 - 10.2009
Patient Care Coordinator
Premier Therapy Associates
09.2007 - 10.2008
Medical Assistant
Wheelersburg Medical Associates
01.2005 - 07.2007
Diploma - General
Portsmouth West High School