Debra Medoro-Cullen
Marlboro,NJ
Summary
Organized Office Manager and Clinical Documentation Specialist with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Office Manager/Clinical Documentation Specialist
Lenahan Chiropractic
07.2016 - 03.2023
- Daily Transcription of all office SOAP Notes in a timely fashion as well as any medical or radiological reports.
- Create and submit all medical billing and coding (ICD-10). Follow up rejections with calls and appropriately correct and re-submit.
- Verify all patient benefits and explain such to patients.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory HIPPA guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve patient concerns and promote loyalty.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated special projects and managed schedules.
Education
Associate of Applied Science - Health Information Management
Brookdale Community College
Lincroft, NJ05.2016
Skills
- Billing and Coding
- Business Administration
- Client Correspondence
- Written Communication
- Email Correspondence
- Deposit Collection and Processing
- Customer Relations
- Calendar Management
- Handling Complaints
- Profit and Loss Statements
- Event Coordination
- Executive Travel
- Accounts Payable and Receivable
- Policy and Procedure Modification
- Administrative Oversight
- Office Supplies and Inventory
- Database Maintenance
- Human Resources
- Office Management Software
- Report Writing
- Training and Development
- Project Management
- Policy Implementation
- Microsoft Office
- Customer Service Management
- Mail Handling
- Information Protection
- Credit and Collections
- Conflict Management
Timeline
Office Manager/Clinical Documentation Specialist
Lenahan Chiropractic
07.2016 - 03.2023
Associate of Applied Science - Health Information Management
Brookdale Community College
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