Debra Meeks
Oklahoma City,OK
Summary
Proven leader with extensive experience in retail management, notably with Terrible Herbst Convenience Store, where I spearheaded initiatives that significantly improved customer satisfaction and employee morale. Expert in inventory management and customer service, my approach combines strategic problem-solving with effective team coaching, driving operational excellence and fostering a culture of service excellence.
Overview
7
7
years of professional experience
Work History
Store Manager
7-11 Convenience Store
Oklahoma City, OK
06.2023 - 09.2024
- Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
- Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.
Store Manager
Terrible Herbst Convenience Store
Las Vegas, NV
03.2021 - 06.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Merchandiser
CoreMark
Las Vegas, NV
03.2018 - 03.2021
- Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
- Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
- Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.
Education
Diploma -
Midwest City High School
Midwest City, OKSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Goals and performance
- Team Building and Leadership
- Team motivation
- Operations Management
- Supply Ordering
Timeline
Store Manager
7-11 Convenience Store
06.2023 - 09.2024
Store Manager
Terrible Herbst Convenience Store
03.2021 - 06.2023
Merchandiser
CoreMark
03.2018 - 03.2021
Diploma -
Midwest City High School