Summary
Overview
Work History
Education
Skills
Timeline
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Debra Meeks

Oklahoma City,OK

Summary

Proven leader with extensive experience in retail management, notably with Terrible Herbst Convenience Store, where I spearheaded initiatives that significantly improved customer satisfaction and employee morale. Expert in inventory management and customer service, my approach combines strategic problem-solving with effective team coaching, driving operational excellence and fostering a culture of service excellence.

Overview

7
7
years of professional experience

Work History

Store Manager

7-11 Convenience Store
06.2023 - 09.2024
  • Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
  • Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
  • Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.

Store Manager

Terrible Herbst Convenience Store
03.2021 - 06.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Merchandiser

CoreMark
03.2018 - 03.2021
  • Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
  • Mentored new store managers within the district, sharing best practices and providing guidance for a smooth transition into their leadership roles.
  • Improved employee satisfaction scores through open communication channels such as monthly meetings or suggestion boxes that allowed staff input on policies or procedures.

Education

Diploma -

Midwest City High School
Midwest City, OK

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Goals and performance
  • Team Building and Leadership
  • Team motivation
  • Operations Management
  • Supply Ordering

Timeline

Store Manager

7-11 Convenience Store
06.2023 - 09.2024

Store Manager

Terrible Herbst Convenience Store
03.2021 - 06.2023

Merchandiser

CoreMark
03.2018 - 03.2021

Diploma -

Midwest City High School

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Debra Meeks