DEBRA MEMMER
Doylestown,OH
Summary
Strategic-thinking risk management professional with expertise driving business growth to exceed expectations. Expert in Enterprise and Operational Risk Management and talented coach and mentor. Performance-driven Vice President with 20+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SVP, Third Party Management
Zions Bancorporation
08.2019 - 09.2023
- Drove strategic operational and company procedural improvements resulting in 90% increase in adherence to Supply Chain policy.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Mitigated regulatory risks by overseeing adherence to OCC, FED, FDIC, FFIEC, and CFPB regulations.
- Established and maintained strong relationships with lines of business, internal audit, regulators and other strategic partners.
- Represented organization at industry conferences and events.
- Collaborated with business resiliency, compliance, information security, legal, operational, reputation, strategic, technology and other professional teams to review and maintain compliance with regulations.
VP Third-Party Program Manager
KeyBank National Association
09.2015 - 07.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached 4 teams on productivity strategies to accomplish challenging goals.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
- Leveraged project management processes and tools to define and execute projects.
- Participated in pilot tests and revised programs based on feedback and results.
- Devised creative solutions to critical customer and user needs.
- Researched industry best practices in support of training development and program content.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Operational Risk Officer
KeyBank National Association
03.2013 - 08.2015
- Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
- Took initiative in gathering information and solving problems independently within highly structured corporate environment.
- Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
- Influenced appropriate risk management prioritization on 37 front line departments to promote strategic objectives while meeting operational risk program expectations.
- Fostered productive business partnerships with team members and outside representatives to benefit personal understanding of risk factors and strengthen influence through positive reputation.
- Oversaw organization-wide banking function, challenging existing operational risk routines to improve identification, access control and incident reporting standards.
Education
Bachelor of Science - Business Administration, Accounting Specialization
David Myers University
Cleveland, OH06.2001
Associate of Applied Science - Accounting
Bryant & Stratton College
Parma, OH06.1998
Skills
- Third-Party Management
- Regulatory Exam Management
- Incident Management
- Issue Management
- Key Risk Indicators
- Executive Reporting
- Safety & Soundness
- Business Resilience
- Process and Procedure Refinement
- Information Updates
- Customer Experience
- Process Improvement Initiatives
Certification
Certified Regulatory Vendor Program Manager (CRVPM).
Timeline
SVP, Third Party Management
Zions Bancorporation
08.2019 - 09.2023
VP Third-Party Program Manager
KeyBank National Association
09.2015 - 07.2019
Operational Risk Officer
KeyBank National Association
03.2013 - 08.2015
Bachelor of Science - Business Administration, Accounting Specialization
David Myers University
Associate of Applied Science - Accounting
Bryant & Stratton College