Debra Meneses
San Antonio,TX
Summary
Experienced Personnelist with a proven track record of effectively managing human resources and personnel administration in the military. Skilled in customer service, case management, Oracle/MilPDS, and personnel records management. Proficient in ensuring compliance with military regulations and policies while providing comprehensive support to service members. Adept at maintaining professionalism, time management, and facilitating inquiries for military personnel. Detail oriented team player with a commitment to excellence in personnel management."
Overview
23
23
years of professional experience
Work History
Personnel
United States Air Force
San Antonio, TX
11.2003 - 05.2024
- Coordinated with military medical providers, healthcare professionals, and disability evaluation boards to gather medical evidence and documentation for Temporary Disability Retirement Listing evaluations.
- Liaised with service members and their families to provide information and guidance on the TDRL process, eligibility criteria, and entitlements.
- Facilitated medical examinations and evaluations for service members undergoing TDRL reviews, coordinating appointments, transportation, and administrative support as needed.
- Delivered exceptional customer service by promptly addressing incoming calls.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Mentored new employees on procedures and policies to maximize team performance.
- Updated databases with new and modified customer data.
- Conducted regular quality assurance checks of customer interactions.
- Followed standard operating procedures for quality assurance purposes.
- Provided administrative support including data entry, typing documents, filing paperwork.
- Maintained accurate and up-to-date personnel records for all assigned personnel, ensuring compliance with military regulations.
- Coordinated with other units and administrative offices to resolve personnel-related issues effectively.
- Prepared reports and presentations on personnel-related metrics and trends for unit leadership.
- Processed employee leave requests accurately and in a timely manner.
- Facilitated the onboarding process for new recruits, including orientation briefings, paperwork completion, and initial training coordination.
- Conducted regular reviews of personnel files to ensure compliance with military regulations and directives, identifying and rectifying discrepancies as needed.
- Prepared and maintained unit rosters, organizational charts, and personnel directories, facilitating communication and accountability within the unit.
- Processed service requests and transactions using military databases and systems, ensuring accuracy and compliance with regulations.
- Managed customer service inquiries and requests through various communication channels, including phone, email, and online chat, ensuring timely responses and resolutions.
- Supervised and mentored junior enlisted personnel, providing guidance, training, and feedback to enhance their professional development and readiness.
Reservations Agent
Menger Hotel
San Antonio, TX
08.2001 - 03.2003
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Answered incoming calls from potential customers in a timely manner.
- Maintained accurate records of guest reservations, cancellations, and modifications in the hotel's reservation system, updating information as needed and generating reports as required.
- Processed payments, including collecting credit card information, authorizing transactions, and issuing confirmations and receipts to guests.
Education
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Montgomery, AL10-2015
High School Diploma -
Brackenridge High School
San Antonio, TX06-2001
Skills
- Interpersonal skills
- Communication
- Teamwork
- Time Management
- Hard Working
- Detail Oriented
- Adaptability
- Customer Service
- Organization skills
- Oracle/MilPDS
- Microsoft Office
- Data Entry
- Phone Etiquette
- Microsoft Outlook
- Multitasking
- Air Force Terminology
- RightNow Technology
- myFSS
- Professionalism
- Records Management
- Case Management
- Quality Assurance
References
References available upon request.
Timeline
Personnel
United States Air Force
11.2003 - 05.2024
Reservations Agent
Menger Hotel
08.2001 - 03.2003
Associate of Applied Science - Human Resources Management
Community College of The Air Force
High School Diploma -
Brackenridge High School