Debra Miller
Tracy,CA
Summary
Dynamic and results-oriented professional with extensive experience as a Standardized Patient at various Medical Universities in California. Excelled in portraying patients in realistic healthcare scenarios, enhancing medical education with critical thinking and patient advocacy. Skilled in conflict resolution and patient care documentation, significantly contributing to future medical professionals' preparedness.
Team Leader experienced in directing activities in any setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
41
41
years of professional experience
Work History
Standardized Patient (Independent Contractor)
Touro University California
09.2022 - Current
- Interacted with diverse medical students, residents by portraying patients in realistic healthcare scenarios. Provide verbal, written or computerized checklists with feedback to learners. Assist professors, faculty with hands-on experimental education, clinical skills testing assessment. Maintain consistent and accurate memorization of documented medical cases. Allow recording of live physical examinations, simulated and virtual doctor visits. Proctored and directed multi leveled students during clinical skills examinations. Elicit learners to go above and beyond in care. Instrumental in establishing patient advocacy and preparing future medical professionals. Work as needed basis.
- Portray cases to warrant observance of patient safety, risk management and infection control policies and procedures.
- Crucial in education of learners of physical therapists, nurses, physical therapy assistants like regarding policies and standards of care.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Standardized Patient (Independent Contractor)
Dominican University Of California
09.2019 - Current
- Interacted with diverse medical students, residents by portraying patients in realistic healthcare scenarios. Provide verbal, written or computerized checklists with feedback to learners. Assist professors, faculty with hands-on experimental education, clinical skills testing assessment. Maintain consistent and accurate memorization of documented medical cases. Allow recording of live physical examinations, simulated and virtual doctor visits. Proctored and directed multi leveled students during clinical skills examinations. Elicit learners to go above and beyond in care. Instrumental in establishing patient advocacy and preparing future medical professionals. Work as needed basis.
- Portray cases to warrant observance of patient safety, risk management and infection control policies and procedures.
- Crucial in education of learners of physical therapists, nurses, physical therapy assistants like regarding policies and standards of care.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with strong work ethic.
Standardized Patient (Independent Contractor)
Stanford School Of Medicine
04.2019 - Current
- Maintain consistent and accurate memorization of numerous medical scenarios and cases. Allow recording of live physical examinations, simulated and virtual doctor visits. Proctored and directed multi leveled students during clinical skills examinations. Elicit learners to go above and beyond in given 100% care. Instrumental in establishing patient interactions with diverse medical students and residents. Portray patients of varied ages in realistic healthcare scenarios. Provide verbal, written or computerized checklists with feedback to hundreds of learners. Assist professors, faculty with hands-on experimental education, clinical skills testing. Crucial in adding advocacy for future patients and improve care from medical professionals. Work casually as needed basis.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
Standardized Patient (Independent Contractor)
Samuel Merritt University
06.2018 - Current
- Interact with diverse medical students, residents by portraying patients in realistic healthcare scenarios. Provide verbal, written or computerized checklists with feedback to learners. Assist professors, faculty with hands-on experimental education, clinical skills testing assessment. Maintain consistent and accurate memorization of documented medical cases. Allow recording of live physical examinations, simulated and virtual doctor visits. Proctored and directed multi leveled students during clinical skills examinations. Elicit learners to go above and beyond in care. Instrumental in establishing patient advocacy and preparing future medical professionals.
- Remote and physical encounters with freshman, juniors, seniors, interns and medical learners.
- Work as needed basis.
- Managed time efficiently approximately 30 learners at a time in order to complete all tasks within deadlines.
Standardized Patient (Independent Contractor)
University Of California San Francisco (Medical)
08.2016 - Current
- Interact with diverse medical students, residents by portraying patients in realistic healthcare scenarios. Provide verbal, written or computerized checklists with feedback to learners. Assist professors, faculty with hands-on experimental education, clinical skills testing assessment. Maintain consistent and accurate memorization of documented medical cases. Allow recording of live physical examinations, simulated and virtual doctor visits. Proctored and directed multi leveled students during clinical skills examinations. Elicit learners to go above and beyond in care. Instrumental in establishing patient advocacy and preparing future medical professionals. Work as needed basis.
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
Professional Actress
Casting & Talent Agency
11.2013 - Current
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Learned scripts to understand characters' relationships and develop role interpretations.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
- Studied many scripts to portray or audition for varied characters.
- Acted in over 5 blockbuster movies, Netflix television shows, national Google commercial, crime shows, food network and numerous films.
- Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
- Supported production needs by setting up and breaking down stages, moving props and distributing supplies. Participated in editing consultation of final footage in filming.
- Leveraged skills in gesturing, body movement and special voices to draw in audience members and build emotional engagement.
- Work independently on as needed basis.
Licensed Cosmetologist
Self Employed Services
02.1984 - Current
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Performed various hair treatments for improved client hair health and appearance.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Offered professional cuts, color services and extensions to salon customers.
- Work on a as needed basis.
- Recorded notes for future reference about customer preferences and services delivered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
Long Term Care Pharmacy Technician
Pharmacy Advantage (OmniCare)
04.2009 - 04.2012
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed thousands of patients' prescriptions into internal system.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered 200 medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled 100s of prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Counted, measured and compounded medications following standard procedures.
- Restocked automated medication dispensing equipment.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality. Answered phones and multi-tasking.
- Skilled at working independently and collaboratively in a team environment.
Outpatient Pharmacy Technician
Kaiser Permanente
04.1998 - 09.2001
- Communicated with hundreds of patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume outpatient pharmacy environment.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system. Answered phones and multi-tasked.
- Restocked automated medication dispensing equipment with hundreds of medications.
Pharmacy Clerk
Kaiser Permanente
04.1998 - 12.1999
- Coordinated with member service representatives to process claims and calculate correct co-pay information for patients.
- Located and processed ready prescriptions to hundreds of customers, distributed medication information documentation and facilitated medication consultations.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Boosted sales and delivered outstanding customer service by 50% assisting customers with pharmacy services, product questions and general store information.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Greeted customers at counter and provided excellent customer service.
- Counted and labeled prescriptions with correct item and quantity.
- Organized pharmacy area to maintain clean and orderly environment.
- Verified patient information to correctly dispense medications.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Input patient information into computer system for prescription orders.
- Re-stocked shelves with prescribed medications and health care products.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
No Degree - Radio, Television And Film
San Jose State University
San Jose, CA08-2017
Associate of Arts - Humanities Social Science
San Joaquin Delta College
Stockton, CA12.2016
Associate of Arts - Behavioral Sciences
San Joaquin Delta College
Stockton, CA08.2013
Vocational School - Pharmacy Technician
Sawyer College
San Jose, CA1997
Cosmetologist - Cosmetology
Mountain View Beauty College
Mountain View, CA05.1984
High School Diploma -
Mountain View High School - Los Altos High School
Mountain View, CA And Los Altos , CA06.1983
Skills
- Conflict Resolution
- Attention to Detail
- Verbal and Written Communication
- Clear Communication
- Needs Assessment
- Pleasant Telephone Demeanor
- Analytical and Critical Thinking
- Training and Teaching
- Patient care advocacy
- Patient care documentation
- At-risk patient care
- Patient Assessment
- Assessing patients
- Meal Preparations
- Nutrition
Accomplishments
- Experienced professional actress, high-end department store cashier, express bank teller, outpatient/ inpatient pharmacy technician, prescription order entry, pharmacy inventory supply control. Multitasker and work well under fast paced and time constraints. Completed Pre-Nursing Prerequisites minus Physiology. Collaborated with a team of film producers, actors, writers, editors, cinematographers, crew members in the development of an Independent Web mini-series. Participant in a study crucial to FDA approval of the Q-T Ultrasound Scanner for detecting Breast Cancer.
Timeline
Standardized Patient (Independent Contractor)
Touro University California
09.2022 - Current
Standardized Patient (Independent Contractor)
Dominican University Of California
09.2019 - Current
Standardized Patient (Independent Contractor)
Stanford School Of Medicine
04.2019 - Current
Standardized Patient (Independent Contractor)
Samuel Merritt University
06.2018 - Current
Standardized Patient (Independent Contractor)
University Of California San Francisco (Medical)
08.2016 - Current
Professional Actress
Casting & Talent Agency
11.2013 - Current
Long Term Care Pharmacy Technician
Pharmacy Advantage (OmniCare)
04.2009 - 04.2012
Outpatient Pharmacy Technician
Kaiser Permanente
04.1998 - 09.2001
Pharmacy Clerk
Kaiser Permanente
04.1998 - 12.1999
Licensed Cosmetologist
Self Employed Services
02.1984 - Current
No Degree - Radio, Television And Film
San Jose State University
Associate of Arts - Humanities Social Science
San Joaquin Delta College
Associate of Arts - Behavioral Sciences
San Joaquin Delta College
Vocational School - Pharmacy Technician
Sawyer College
Cosmetologist - Cosmetology
Mountain View Beauty College
High School Diploma -
Mountain View High School - Los Altos High School
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