Debra Miller

Patient Care Advocate

Bayview Physicians

12.2023 - 11.2025

Facilitated communication between patients and healthcare providers to enhance care experience.
Coordinated appointment scheduling and follow-up procedures to streamline patient access to services.
Addressed patient inquiries and concerns, ensuring timely resolution of issues related to care and billing.
Assisted in the development of educational materials for patients on health management and resources available.
Monitored patient feedback and collaborated with teams to improve service delivery based on insights gathered.
Participated in team meetings to discuss patient care strategies and share best practices with colleagues.
Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
Maintained confidentiality of patient data and condition to safeguard health information.
Provided excellent customer service to patients and medical staff.
Verified patient insurance eligibility and entered patient information into system.
Followed document protocols to safeguard confidentiality of patient records.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Answered incoming calls, scheduled appointments and filed medical records.
Compiled and maintained patient medical records to keep information complete and up-to-date.