Debra Miranda Rodriguez
Little River Academy,Texas
Summary
I am a motivated individual with an eagerness to learn. I thrive on challenges and can
readily adapt to any situation. I am punctual and diligent with great attention to detail.
I am looking to broaden my horizon and learn new skills, while sharing my knowledge and experience.
Overview
16
16
years of professional experience
Work History
Paraprofessional Aide
Academy ISD
Little River Academy, Texas
08.2024 - Current
- Provide positive behavioral support.
- Help teach social skills and appropriate interactions.
- Monitored student behavior in the classroom and cafeteria settings.
- Help provide instructional support.
- Help students meet individual educational goals.
- Attended parent-teacher conferences as requested by teachers or administrators.
Cashier
H-E-B Grocery
Georgetown, Texas
01.2023 - Current
- Provide excellent customer service.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Kept records of purchases, and maintained an orderly appearance of the checkout area.
- Ensured compliance with all safety regulations within the store environment.
- Verified customer age requirements for alcohol or tobacco purchases.
Patient Service Specialist II/Clinical Certified Medical Assistant
Baylor Scott and White Healthcare
Round Rock, Texas
02.2013 - Current
- Greeted patients upon arrival and verified patient information.
- Check in and check out patients.
- Provide exceptional quality care to patients, families, and all with whom I work with.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Travel to different clinics and departments throughout the Round Rock region.
- Obtained prior authorization and verified insurance eligibility.
- Accurately schedule appointments in all departments.
- Instructs patients in the preparation of tests and procedures, routing, locations, and other general information.
- Experience in answering multi-line phones, receiving and directing incoming calls, messages, mail, and faxes.
- Completed day-to-day duties accurately and efficiently.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Experience with Epic, Core, and Outlook programs.
- Responsible for end-of-day processing and documentation, including deposits.
- Collected co-pays at time of visit according to office policy.
- Processed payments from patients, including cash, check, or credit card transactions.
- Notifies appropriate personnel of emergencies, messages, and patient arrivals.
- Enter and maintain data.
- Room and take vital signs.
- Maintaining clinical records and documentation.
- Administer medications and injections.
- Preparing patients for tests, procedures, and x-rays.
- Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
- Prepare patient and assist providers with clinic procedures.
Job Coach Paraprofessional Aide with ILC
Georgetown ISD
Georgetown, Texas
08.2009 - 02.2013
- Supervising students with varying abilities, and providing job training at a variety of job sites.
- Teach our students job ethics.
- Teach social skills and appropriate interactions.
- Assist in daily feeding, toileting, and other needs.
- Provide positive behavioral support to students.
- Assist teachers in a classroom setting.
- Help provide instructional support, and work in small groups with individual students.
Office Assistant
Phil Walden Optical
Georgetown, Texas
11.2008 - 07.2009
- Provide excellent customer service.
- Answer multi-line phones.
- File optical records.
- Look up customers' billing and patient information on the Crystal software.
- Make appointments for patients.
- Surface lenses for eyeglasses.
- Dispense eyeglasses to the customer when they are picked up.
Education
Certificate - Medical Assistant
NHA Clinical Certified Medical Assistant
08-2018
Skills
- Excellent customer service
- Time management
- Communication skills
- Adaptable
- Active listener
- Compassionate
- Problem solver
Timeline
Paraprofessional Aide
Academy ISD
08.2024 - Current
Cashier
H-E-B Grocery
01.2023 - Current
Patient Service Specialist II/Clinical Certified Medical Assistant
Baylor Scott and White Healthcare
02.2013 - Current
Job Coach Paraprofessional Aide with ILC
Georgetown ISD
08.2009 - 02.2013
Office Assistant
Phil Walden Optical
11.2008 - 07.2009
Certificate - Medical Assistant
NHA Clinical Certified Medical Assistant
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