Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
BusinessAnalyst
Debra Mitchell

Debra Mitchell

Tower Lakes,IL

Summary

Knowledgeable Business Operations Professional with over 25 years of experience bringing planning and problem-solving abilities. Focused on leveraging technology to maximize resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Intimately understands local level challenges of home care business owners based on 1st hand experience. Adept at building strong relationships, leading high-performing teams, and driving revenue growth while maintaining service quality. Excels in developing trust and rapport with partners and direct reports. Thrives on creation and development of new initiatives resulting in business performance.

Overview

20
20
years of professional experience

Work History

Regional General Manager

Honor Care
Remote
10.2021 - Current
  • Led integration of the All Trust acquisition during 2021, while also transitioning from VP of Operations to my current role
  • Responsible for Chicago Market business operations first large single market on platform of 18mm.
  • Manage Chicago team with 13 direct reports
  • Supported transition of Home Instead Visionary #3/#4
  • Developed and maintains strong rapport and trust with Visionaries.

Vice President of Operations

All Trust Home Care
Hinsdale, IL
02.2011 - 10.2021
  • Developed and led operations to support 12k billable hours per week
  • Worked closely with CEO on strategic planning resulting in a multimillion dollar sale to Honor in 2021
  • Implemented and managed recruiting process for Managers and Directors to support team and Care Professionals
  • Created processes in Accounting, Human Resources, Scheduling, Training and Care delivery to increase quality, efficiency and effectiveness of care delivery
  • Implemented health insurance and 401k offering to employees
  • Implemented ClearCare software and RingCentral phone system
  • Owned all business compliance at state and federal level, including 940/941/UE/EEOC/OSHA/Work Comp/IDPH/401k/1095 management
  • Responsible for net profit and p & l management: compensation was based on company's earnings
  • Coordinated vendor relationship management
  • Contributed to sale/marketing efforts with Owner and VP of Marketing through brainstorming, strategic planning and relationship building with referral sources
  • Designed TLC Program - Total Life Connections program to train Care Professionals to better connect with the clients we served
  • Lead point on Honor diligence and acquisition
  • Lead and supported team through acquisition process including layoffs and exit plans.

Education

College of DuPage
Glen Ellyn, IL

Skills

  • Vendor Relations
  • Staff Management
  • Process Improvement
  • Operations Management
  • Business Development
  • Strategic Planning
  • Data Analysis
  • Financial Oversight
  • Administrative Management
  • Sales Tracking
  • Employee Development
  • KPI Tracking
  • Recruitment and Hiring
  • Quality Assurance
  • Business Forecasting
  • Customer Service Management
  • Customer Retention
  • Schedule Management
  • Mathematical Calculation and Reasoning
  • Policy Development and Enforcement
  • Employee Reviews
  • Supervision and Training
  • Teamwork and Collaboration
  • Multimillion-Dollar P&L Management
  • Profit and Loss Accountability
  • Verbal and Written Communication
  • Recruitment
  • Team Leadership
  • Process Development and Streamlining
  • Decision-Making
  • Customer Relations
  • Direct Sales
  • Policy/Program Development
  • Performance Evaluation and Monitoring
  • Business Growth Initiatives
  • Operations Oversight
  • Employee Motivation
  • Sound Judgment
  • Process Improvements
  • Financial Management
  • Staff Hiring
  • Program Optimization
  • Business Leadership

Affiliations

  • Vistage CEO/Key Player coaching and advisory group, 12/2012, 12/2015
  • C12 CEO/Key Player Coaching and advisory member and active participant, 12/2015, 12/2018
  • Home Care Association Member and active participant, 12/2011, 12/2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

Regional General Manager

Honor Care
10.2021 - Current

Vice President of Operations

All Trust Home Care
02.2011 - 10.2021

College of DuPage

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Debra Mitchell