Debra Mitchell

Regional Operations Management:

• Developed and implemented strategies to improve operational efficiency across multiple regions.
• Monitored customer service levels and took corrective action when necessary.

Financial Oversight and Budgeting:

• Reviewed financial reports and identified opportunities for cost savings.
• Provided direction on budgeting, forecasting, capital expenditures, and other financial matters.

Team Leadership and Development:

• Managed regional staff, including hiring, training, performance reviews, and disciplinary actions.
• Conducted regular meetings with direct reports and senior management to review progress toward goals and objectives.

Compliance and Regulatory Adherence:

• Ensured compliance with all local, state, and federal regulations related to operations in the region.

Strategic Planning and Execution:

• Worked with the management team to develop operational goals aligned with business strategy.
• Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.

Vendor and Contract Management:

• Negotiated contracts with vendors for goods or services used by regional operations teams.

Performance Metrics and KPIs:

• Established key performance indicators to measure operational effectiveness in the region.

Technology and Process Optimization:

• Implemented new technologies and systems to optimize operational efficiencies across the regions including rebuilding a region wide on call process.

Own the success of clients, care professionals and partners in 18mm market.

Chicago Region Management:

• Proficiently managed the Chicago region's operations, fostering growth and operational efficiency.

Team Leadership and Development:

• Led and developed teams to reach their highest potential, achieving exceptional results.

Strategic Planning and Execution:

• Successfully executed strategic initiatives to meet organizational goals within the Chicago region.

Operational Efficiency (Process Optimization with Looker SQL):

• Streamlined operations by identifying and eliminating bottlenecks through data-driven insights using Looker SQL.
• Optimized processes, resources, and workflows, utilizing Looker SQL, to enhance operational efficiency and effectiveness.

Stakeholder Engagement:

• Built and maintained strong relationships with stakeholders, ensuring alignment and support for regional objectives.

Performance Metrics and KPIs:

• Managed and improved key performance metrics and KPIs critical to the region's success.

Change Management:

• Effectively navigated and led teams through organizational changes, promoting adaptation and growth.

Technology Integration:

• Leveraged technology to enhance operations and support the team's goals.

Oversaw operations of fast growing, well respected agency, positioning the company for multiple acquisition offers.

Acquisition and Transition

• Led point on Honor diligence and acquisition, including working on financial aspects of the transaction.
• Collaborated with cross-departmental functions to ensure a smooth transition during the acquisition process, including implementation and coordination with various teams.
• Supported the team through the acquisition process, including layoffs and exit plans.

Operational Leadership

• Developed and led operations to support agency growth from 1.5 million in revenue to 10 million in revenue.
• Oversaw accounting, HR, Scheduling, Training, and Care delivery.
• Implemented health insurance and 401k offerings for employees.
• Implemented and led software integrations for ClearCare/Wellsky software and RingCentral phone system.

Strategic Planning and Growth

• Collaborated closely with the CEO on strategic planning, resulting in a multimillion-dollar sale to Honor in 2021.
• Coordinated vendor relationship management.
• Contributed to sales and marketing efforts with Owner and VP of Marketing through brainstorming, strategic planning, and relationship building with referral sources.

Department Development

• Implemented and managed the recruiting process for Managers and Directors to support team and Care Professionals.
• Played a key role in the development and creation of Accounting, Human Resources, Scheduling, Training, and Care delivery departments to increase the quality, efficiency, and effectiveness of care delivery.

Compliance and COVID-19 Management

• Developed and led a COVID-19 protocol team during the COVID-19 pandemic to ensure the safety of clients and Care Professionals.
• Owned all business compliance at state and federal levels, including 940/941/UE/EEOC/OSHA/Work Comp/IDPH/401k/1095 management.

Financial Management (QuickBooks):

• Responsible for net profit and P&L management, with compensation based on the company's earnings.
• Managed financial operations, including QuickBooks, to ensure accuracy and compliance.

TLC Program

• Designed the TLC Program (Total Life Connections program) to train Care Professionals to better connect with the clients served.