Debra Moore
Carrollton,GA
Summary
Experienced Branch Service Supervisor with over 25 years of experience in Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
36
36
years of professional experience
Work History
Branch Service Supervisor
Synovus
Carrollton, GA
06.2019 - Current
- Assist with training and development of team members.
- Monitor team's performance and gave feedback when necessary.
- Handle various daily teller transactions.
- Handled many calls per day to address customer inquiries and concerns.
- Assist customers with online set up and Zelle questions.
- Ensure tellers are current on up to date changes.
Personal Banker / Business Advocate
Wells Fargo Bank
Carrollton, GA
05.2017 - 06.2019
- Help customers reach their financial goals by asking questions and focusing on their financial priorities. Provide introductions to partners. Educate customers with online features for easy and convenient banking.
- Business Advocate: service customers with business accounts and refer them for Merchant and Payroll Services to our business partners. Educate and ask questions to understand credit needs to help our customer grow.
- Strong knowledge of products and awareness of policy and procedure.
Home Mortgage Consultant
Wells Fargo Home Mortgage
Newnan, GA
06.2015 - 05.2017
- Originated, reviewed, processed, and administered customer loan proposals.
- Home Equity advocate.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Guided clients from beginning to end of home buying process.
Branch Manager and Client Services
State Bank of Georgia
Fayetteville, GA
04.2011 - 06.2015
- Oversaw branch team consisting of (5) team members Prepared reports of branch progress for monthly board meeting. Responsible for branch budget and motivating staff to create positive customer experience. Coached employees in procedure and policy.
- Brought in new business from local merchants and originated mortgage loans. Consumer lending authority at 50K.
- Worked on marketing material for bank advertising.
- Represented bank at all community functions. Active in local Chamber of Commerce.
Customer Service Representative
State Bank Of Georgia
Fayetteville, GA
11.2007 - 04.2011
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Established rapport with new clients to increase satisfaction and loyalty.
Head Teller
Bank Of Coweta
Newnan, GA
08.1986 - 11.2007
- Maintained friendly and professional customer interactions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Balanced all 7 branch's teller cash.
- Created schedule and coached employees.
Education
Certification of Completion - Georgia Banking School
Georgia Bankers Association
Atlanta2013
Skills
- Self-motivated
- Time Management
- Basic Microsoft Office skills
- Consumer & Business banking
- Relationship building and management
- Compliance, banking laws and regulations
- Good Telephone Etiquette
- Active Listening
Timeline
Branch Service Supervisor
Synovus
06.2019 - Current
Personal Banker / Business Advocate
Wells Fargo Bank
05.2017 - 06.2019
Home Mortgage Consultant
Wells Fargo Home Mortgage
06.2015 - 05.2017
Branch Manager and Client Services
State Bank of Georgia
04.2011 - 06.2015
Customer Service Representative
State Bank Of Georgia
11.2007 - 04.2011
Head Teller
Bank Of Coweta
08.1986 - 11.2007
Certification of Completion - Georgia Banking School
Georgia Bankers Association
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