DEBRA J. MORALES
Ruskin,Florida
Summary
Efficient Certified Medical Assistant with a solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Utilizes strong organizational skills to maintain efficient office operations and support patient care.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Office Manager/Certified Medical Assistant (Contract)
Blue Skye Health & Wellness
10.2021 - 05.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Assisted in developing office policies and procedures
- Greets patients, records vital signs, discusses chief complaints, and appropriately documents and accurately reports any concerns in EHR
- Carry out office-related tasks, including purchasing office & clinical supplies, daily inventory of controlled substances and supplements
- Sanitized, restocked, and organized exam rooms and medical equipment
- Sterilized instruments using Autoclave procedures
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
Full Time House Parent
A Kids Place Tampa Bay
04.2020 - 07.2021
- Lives in residence with the youth to provide a strong parental role model while implementing a family style program that emphasizes skill acquisition and personal development
- Teaches social skills, academic skills and independent living skills
- Manages day-to-day operations to include documentation, domestic responsibilities, medical transportation and other assigned duties
- Responsible for maintaining a safe and clean work environment
- Primary care giver for 12 children in the home
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents
Certified Medical Assistant (Contract)
WePellet LLC
11.2019 - 03.2020
- Assisted in developing office policies and procedures
- Sanitized, restocked, and organized exam rooms and medical equipment
- Carry out office-related tasks, including purchasing office & clinical supplies, daily inventory of controlled substances answering phone calls, greeting clients, and updating electronic filing systems
- Set up rooms for pelleting and sterilized instruments using Autoclave procedures
- Oversee office administration to ensure operations run smoothly
Certified Medical Assistant
Lakewood Ranch Family Practice
03.2019 - 11.2019
- Greets patients, records vital signs, discusses chief complaints, and appropriately documents and accurately reports any concerns in EMR and Health Record
- Sanitized, restocked, and organized exam rooms and medical equipment
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
- Contacted patients to advise of test results, carry out instructions from the physician, schedule necessary visits, and respond to inquiries
- Under direction and supervision of provider, administers medications, immunizations, ECG’s, ear washes, Pulmonary Function Test (PFT’s) and other patient services
- Assists in minor surgical procedures and prepares specimens for testing
- Obtains blood samples for medical testing through venipuncture or capillary puncture, following infection-control and safety procedures
- Administers flu, strep, mono, pregnancy, PT/INR, and stool culture test
- Drug screens and appropriate contracts
- Assists front desk personnel with obtaining referrals and insurance verification
Certified Medical Assistant
Baya Urgent Care
09.2017 - 03.2019
- Greets patients, records vital signs, discusses chief complaints, and appropriately documents and accurately reports any concerns in EMR
- Follows up on test results, prepare and maintain examination rooms
- Contacts patients to advise of test results, instructions from the physician, schedule necessary visits, and respond to inquiries
- Under direction and supervision of physician, administers medications, immunizations, ECG’s, ear washes, Pulmonary Function Test (PFT’s) and other patient services
- Assists in minor surgical procedures and prepares specimens for testing
- Obtains blood samples for medical testing through venipuncture or capillary puncture, following infection-control and safety procedures
- Administers flu, strep, mono, pregnancy, PT/INR, and stool culture test
- Completes DOT physicals and drug screens
- Assisted front desk personnel with obtaining referrals and insurance verification
- Maintain equipment and supply inventory
Certified Medical Assistant
Madison Correctional Facility
10.2016 - 09.2017
- Greets inmates, records vital signs, discusses chief complaints, and appropriately documents and accurately reports any concerns
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Schedules for necessary visits, and responds to inquiries
- Under direction and supervision of physician, administers medications, immunizations, ECG’s, ear washes
- Assists in simple office procedures and prepares specimens for testing
- Administers yearly physical examinations and stool culture tests
- Assists physician with minor surgical procedures
- Fill in as lab technician/phlebotomist in the absence of primary tech
Certified Medical Assistant
Palma Sola Medical
08.2015 - 04.2016
- Greets patients, records vital signs, discusses chief complaints, and appropriately documents and accurately reports any concerns in EMR
- Follows up on test results, prepares and maintains examination rooms
- Contacts patients to advise of test results, instructions from the physician, schedules necessary visits, and responds to inquiries
- Under direction and supervision of physician, administers medications, immunizations, ECG’s, ear washes, Pulmonary Function Test (PFT’s) and other patient services
- Administers PT/INR, and stool culture tests
- Assists physician with ultrasound guided steroid injections
- Assists in simple office procedures and prepares specimens for testing
Certified Medical Assistant
Heartcare Cardiology
03.2015 - 08.2015
- Greets patients, records vital signs, discusses chief complaints, and appropriately documents and accurately reports any concerns in EMR
- Follows up on test results, prepares and maintains examination rooms
- Contacts patients to advise of test results, instructions from the physician, schedules necessary visits, and responds to inquiries
- Under direction and supervision of physician, administers medications and obtain current EKG
- Assists in simple office procedures and suture removal
- Under direction and supervision of physician, administers PT/INR levels and adjusts medications as necessary
- Schedules surgery procedures with local hospital and completes and fax appropriate paperwork
- Instructs patients on correct manner to administer medication to bridge blood thinners before and after surgery
Medical Assistant/Clinical Coordinator
Lakewood Ranch Urgent Care
01.2014 - 03.2015
- Responsible for the ongoing/daily operations of the clinic
- Daily supervision of front and back-office personnel
- Ensure all staff members follow established policies and procedures
- Ensures new staff members are provided with an appropriate orientation with guidance and training in the areas of triage, back office duties, lab procedures, opening and closing procedures, phone etiquette, front desk logs, and money balancing
- Ensures the clinic is stocked with supplies and medications
- Checks daily logs for balances and forwards to billing in a timely manner on a regular basis
- Ensures that patient care and flow, including follow up items are completed
- Follows up with patient complaints and/or incidents and conveys findings to Clinical Director
- Oversees Worker’s Compensation cases ensuring paperwork is appropriately faxed and employers are contacted regarding their employee’s care
- Assisted front desk personnel with obtaining referrals and insurance verification
U.S. Army
01.1982 - 01.2004
Education
Medical Assisting - Medical Assisting
AAMA
Manatee Technical Institute 09.2013
Skills
- Customer service
- Office management
- Organizational skills
- Clear oral/written communication
- Accurate data entry
- Customer relations
- Invoice management
- Inventory control
Certification
- CMA - Certified Medical Assistant
Timeline
Office Manager/Certified Medical Assistant (Contract)
Blue Skye Health & Wellness
10.2021 - 05.2025
Full Time House Parent
A Kids Place Tampa Bay
04.2020 - 07.2021
Certified Medical Assistant (Contract)
WePellet LLC
11.2019 - 03.2020
Certified Medical Assistant
Lakewood Ranch Family Practice
03.2019 - 11.2019
Certified Medical Assistant
Baya Urgent Care
09.2017 - 03.2019
Certified Medical Assistant
Madison Correctional Facility
10.2016 - 09.2017
Certified Medical Assistant
Palma Sola Medical
08.2015 - 04.2016
Certified Medical Assistant
Heartcare Cardiology
03.2015 - 08.2015
Medical Assistant/Clinical Coordinator
Lakewood Ranch Urgent Care
01.2014 - 03.2015
U.S. Army
01.1982 - 01.2004
Medical Assisting - Medical Assisting
AAMA
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