Summary
Work History
Education
Skills
Timeline
SalesAssociate

Debra Morrison

Laurinburg,NC

Summary

Dynamic professional with a proven track record at Marmon, enhancing shipping efficiency and customer satisfaction through meticulous attention to detail and innovative problem-solving. Skilled in inventory management and customer service, I excel in fast-paced environments, demonstrating exceptional teamwork and collaboration. Achieved a significant reduction in shipping errors, underscoring a commitment to quality and reliability.

Work History

Sales Associate

Bealls Dept Store
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Shipping Clerk

Marmon
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
  • Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
  • Participated in regular safety training sessions, maintaining a secure working environment for all team members.
  • Implemented innovative packaging solutions, minimizing product damage during transit.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.

Supply Room Clerk

Mega Force Staffing
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

Associate Degree - Business

Sandhills Community College
Pinehurst, NC
05.1997

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Money handling
  • Flexible schedule
  • Stocking and receiving
  • Relationship building

Timeline

Sales Associate

Bealls Dept Store

Shipping Clerk

Marmon

Supply Room Clerk

Mega Force Staffing

Associate Degree - Business

Sandhills Community College
Debra Morrison