Debra Mullins
Chesterfield,VA
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
17
17
years of professional experience
Work History
Practice Administrator
Bon Secours Hospital
06.2010 - 10.2023
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided supervision and management to team of support personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
Patient Service Representative
Bon Secours
01.2007 - 06.2010
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Education
High School Diploma -
Clover Hill High School
Midlothian, VA08.1976
Skills
- Staff Management
- New Hire Training
- Payroll Administration
- Personnel Management
- Decision-Making
- Resource Monitoring
- Communication
- Care for Patients
Timeline
Practice Administrator
Bon Secours Hospital
06.2010 - 10.2023
Patient Service Representative
Bon Secours
01.2007 - 06.2010
High School Diploma -
Clover Hill High School