Debra Murphy
Holts Summit,MO
Summary
Organized and efficient Data Entry Clerk with 10 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
18
18
years of professional experience
Work History
Data Entry Clerk
Missouri State Employees Retirement System
11.2020 - 11.2021
- This was a part-time (remote) position in which I did data cleanup on various assigned projects.
- MOSERS was in the process of converting to a new computer system and required major data cleanup on thousands of files.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Used computer software to store and retrieve data.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Participant Services Representative
State Of Missouri Deferred Compensation Pla
03.2011 - 07.2019
- Provided assistance and relayed information to members about the State of Missouri Deferred Compensation Plan products, services, rules and regulations governing retirement plans.
- Performed account maintenance (master file changes, beneficiary account updates, status changes) and account transactions, disbursements, fund transfers, deferral changes and request fulfillments in a timely and accurate manner. Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Provided excellent service to participants by engaging in effective listening skills to identify and address the situation.
- Used effective communication skills to diffuse challenging situations and provide accurate and complete information in a clear and courteous manner.
Government Accounts Administrator
Central Bank
08.2009 - 03.2011
- Processed payments and performed sorting and balancing functions for customized manual lockbox.
- Performed daily data entry into Excel, Word, Access, Quickbooks and Lotus Notes for various government contracts.
- Entered figures using 10-key calculator to compute data quickly.
- Produced daily payment notices from Access database and Word merge programs for state contracted program.
- Entered cafeteria plan claim forms through daily data entry and claim delivery coordination.
- Assisted with tracking of customer related paperwork.
- Followed the Legendary service response to customer service inquiries within 24 hours.
Senior Benefit Counselor
Missouri State Employees Retirement System
08.2003 - 07.2009
- Performed advanced professional membership and public contact work involving the delivery of benefits and related benefit information to state employees covered by three retirement plans administered by MOSERS.
- Communicated benefit information on retirement, life insurance and long-term disability benefits; reviewed wage records and member files; consulted with members to determine eligibility and advise members on legislative changes; resolve administrative problems; informed and educated members on their status, rights, obligations, and options under the plan. Managed approximately 40 incoming calls, emails, faxes and walk-ins per day from customers.
- Calculated benefits based on pay and employment records; participated in resolutions of procedures and special projects.
- Provided on the job training for the Benefit Specialist I position.
- Communicated benefit information to members in person, over the phone, and in writing. Also provided feedback and insight on benefit development and information for brochure/handbook creation and maintenance.
Education
Bachelor of Science - Business Adminstration
Columbia College
Jefferson City, MO12.2000
New Bloomfield High School
New Bloomfield, MO05.1975
Skills
- Invoice Processing
- Document Scanning
- Project Management
- Data accuracy
- Database Maintenance
Accomplishments
- Maintained an average typing speed of 60 WPM on all assignments.
Timeline
Data Entry Clerk
Missouri State Employees Retirement System
11.2020 - 11.2021
Participant Services Representative
State Of Missouri Deferred Compensation Pla
03.2011 - 07.2019
Government Accounts Administrator
Central Bank
08.2009 - 03.2011
Senior Benefit Counselor
Missouri State Employees Retirement System
08.2003 - 07.2009
Bachelor of Science - Business Adminstration
Columbia College
New Bloomfield High School
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