Debra Nash
Zephyrhills,FL
Overview
46
46
years of professional experience
Work History
Front Desk Agent
Choice Hotels
CHRESTVIEW AND TAMPA , FL
05.2009 - Current
- Answered phones, responded to inquiries, and took messages.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Addressed customer needs in a timely manner.
- Assisted with check-in and check-out procedures for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Assisted guests at check-in, providing information on various services within hotel.
- Issued room keys and escort instructions to bellhops.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Kept records of room availability and guest accounts, manually or using computers.
CSR INSURANCE HOME AND AUTO
Powell Agency/SCHUBERG AGENCY
NICEVILLE/BIG RAPIDS, FL/MI
06.1994 - 02.2008
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Documented all conversations with customers in CRM software according to company standards.
- Followed up with customers to ensure their satisfaction.
- Processed orders, forms, applications, and requests.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Provided customer service support to customers over the phone and by email.
- Performed account maintenance activities such as updating client information in databases.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Maintained records of customer interactions, transactions, comments and complaints.
- Participated in team meetings or training sessions when necessary.
- Assisted customers with product selection based on their needs and preferences.
- Maintained up-to-date knowledge of company products and services.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new services and account changes.
HUMAN RESOURCES/Employee Benefits Specialist
OLD KENT BANK & TRUST
GRAND RAPIDS , MI
02.1981 - 06.1987
- Assisted employees with questions regarding their benefits coverage.
- Resolved customer complaints concerning benefits issues in an efficient manner.
- Coordinated open enrollment periods for employees to make changes to their benefits coverage.
- Participated in meetings with senior management teams to discuss strategies for improving the company's overall benefits program.
- Advised human resources staff on proper procedures for handling various types of employee benefit inquiries or requests.
- Maintained accurate records of employee participation in various benefit plans including 401s, stock options.
- Provided guidance to management on best practices for administering employee benefits plans.
- Managed the enrollment process for new hires and existing employees into benefit plans.
- Answered employee questions regarding health benefits and 401k options.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Coordinated benefits processing, including enrollments, terminations and claims.
CHAPEL BOOK STORE
US Military
GRAFENWOHR, GERMANY
06.1978 - 01.1981
- MAINTAINED INVENTORY OF THE BOOKS ON HAND. RESTOCKED THE SHELVES. END OF THE DAY BALANCED THE CASH DRAWER AND CLOSED.
Education
High School Diploma -
Big Rapids High School
Big Rapids, MI06-1975
Associate of Arts - RETAIL FASHION MERCHANDISING
Ferris State University
Big Rapids, MITimeline
Front Desk Agent
Choice Hotels
05.2009 - Current
CSR INSURANCE HOME AND AUTO
Powell Agency/SCHUBERG AGENCY
06.1994 - 02.2008
HUMAN RESOURCES/Employee Benefits Specialist
OLD KENT BANK & TRUST
02.1981 - 06.1987
CHAPEL BOOK STORE
US Military
06.1978 - 01.1981
High School Diploma -
Big Rapids High School
Associate of Arts - RETAIL FASHION MERCHANDISING
Ferris State University