Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
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Debra Navarra Alvarez

Honesdale,PA

Summary

i am originally from new jersey, my very first waitress job was when i was 14 years old.i started a job called the lobster shanty, great fun , experience, i learned it all there!!!!!! the rest of my life i have been the restaurant hospitality area, i also went to nursing school, so alot of my jobs are overlapping, and some at the same time..I love being a nurse, but restaurant service is my favorite! I am very respnosible and reliable.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Waitress/ Bartender/banquet Server

Settlers Inn Hospitality
03.2010 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress/Bartender Shift Manager

Paupack Hills Golf Club
12.1991 - 02.2022
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Waitress/bartender/trainor

Cordaros Restaurant and Cc Lounge Bar
10.1983 - 03.2005
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Waitress Trainer

Olive Garde
09.2000 - 02.2005
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Menu recommendations

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Received the Spirited Award in [Year].
  • Streamlined [area], resulting in [improvement].
  • Named Bartender of the Year by [Name of Publication].

Certification

  • Basic Life Support Certification (BLS) RAMP certification

Timeline

Waitress/ Bartender/banquet Server

Settlers Inn Hospitality
03.2010 - Current

Waitress Trainer

Olive Garde
09.2000 - 02.2005

Waitress/Bartender Shift Manager

Paupack Hills Golf Club
12.1991 - 02.2022

Waitress/bartender/trainor

Cordaros Restaurant and Cc Lounge Bar
10.1983 - 03.2005
  • Basic Life Support Certification (BLS) RAMP certification

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Debra Navarra Alvarez