Debra Neal

• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
• Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
• Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.

Routinely identifying the customer's situation properly and performing the tasks requited to resolve the customer's questions /issues accurately and in timely manner. Consistently responding to customer requests for assistance promptly and in friendly and professional manner. Listening to customer feedback, positive and /or negative. and acts to resolve matters/situations within his/hers control