Debra Nekuda
North Platte,NE
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at FedEx Ground, through expert handling of shipping/receiving and exceptional workplace cleanliness. Demonstrated leadership in managing high-stress situations and fostering strong customer relationships, achieving significant reductions in damage claims and complaints.
Resourceful [Job Title] able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
14
14
years of professional experience
Work History
Ground Package Handler
FedEx Ground
10.2023 - Current
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Followed verbal and written instructions to properly move and ship products.
- Reduced damage claims by carefully handling fragile items and adhering to company guidelines for safe package handling.
Small Business Owner
Countryside Concrete Construction
12.2021 - Current
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations..
- Office Manager: payroll, account payable and receivable, answer phone calls for the business.
Independent Business Owner
MRN Proporties
03.2018 - Current
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions, exceptional customer service and collection monthly rent.
- Promoted business via social media to generate leads and maximize brand identity for a clean mobile home park.
- Enhanced company reputation by delivering top-quality services, to the tenants that live in our mobile home park.
Package Handler
Fed Ex Ground
05.2019 - 02.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Small Business Owner
Self-employed
01.2010 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened my company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Clean and wax cars, pickups/SUV's, boats, airplanes and machinery for businesses and residential.
- Consulted with customers to assess needs, propose optimal solutions and scheduling their appointments for a details.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
ER Registrar
Great Plains Health
02.2021 - 11.2022
- Used electronic systems to enter provider orders and retrieve test results.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Reviewed and updated emergency room protocols regularly, ensuring compliance with changing industry standards and guidelines.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Contributed to a decrease in patient complaints by implementing effective communication strategies among ER team members.
- Assisted in the development of patient education materials for ER patients by collaborating with medical staff, improving patient understanding of their treatment and care plans.
Education
Bachelor of Science - Criminal Justice
Mid Plains Community College
North Platte, NE05.1996
Skills
- Shipping and receiving procedures
- Workplace Cleanliness
- Pallet Jack Handling
- Heavy Lifting Proficiency
Timeline
Ground Package Handler
FedEx Ground
10.2023 - Current
Small Business Owner
Countryside Concrete Construction
12.2021 - Current
ER Registrar
Great Plains Health
02.2021 - 11.2022
Package Handler
Fed Ex Ground
05.2019 - 02.2021
Independent Business Owner
MRN Proporties
03.2018 - Current
Small Business Owner
Self-employed
01.2010 - Current
Bachelor of Science - Criminal Justice
Mid Plains Community College