Debra Northcott
Kirkland,WA
Summary
Dynamic former Store Owner of White Horse Toys, adept in operations management and inventory control, I significantly enhanced customer satisfaction and loyalty. My leadership fostered a positive work environment, achieving high staff retention. Skilled in merchandise planning and small business operations.
Overview
30
30
years of professional experience
Work History
Store Owner
White Horse Toys
1994.06 - Current
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Implemented effective inventory management systems to reduce stockouts and overstock situations.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Fostered a positive work environment by addressing employee concerns promptly and fairly, leading to high retention rates among staff members.
Education
Associate of Arts - Business
De Anza College
Cupertino, CASkills
- Store operations
- Merchandise planning
- Operations Management
- Inventory Control
- Small business operations
Timeline
Store Owner
White Horse Toys
1994.06 - Current
Associate of Arts - Business
De Anza College
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