Debra Norwood
Seattle,WA
Summary
Hardworking and reliable Sales Associate with 14 years of customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Operation Assoicate
JC Penney Stores
Tukwila, WA
11.2009 - Current
- Prioritized and organized tasks to efficiently accomplish goals.
- Maintained knowledge of sales and promotions by using staging of signing procedures in the designated areas.
- Answered merchandise questions and led customers to wanted items.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Ticketed, arranged and displayed clearance merchandise to promote sales.
- Generated weekly reports for signing procedures for coworkers for there designated departments.
- Ensured compliance with company policies related to sales operations processes.
Manager of Operations
Mrs. Fields Cookies
Tukwila, WA
03.2005 - 11.2009
- Recruited and trained new employees to meet job requirements.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Operated ovens, soda machine and operated cash registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Monitored staff performance and addressed issues.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
Character Corner
Tukwila, WA
07.1999 - 03.2005
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Ensured compliance with safety regulations and company policies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Evergreen High School
Seattle, WA06-1976
Skills
- Operating different equipment
- Preparing Reports
- Management Support
- Workplace Safety
- Attention to Detail
- Customer Engagement
- Product Merchandising
- Computer Skills
- Performance Improvement
- Flexible Schedule
- Oral Communication
References
References available upon request.
Timeline
Operation Assoicate
JC Penney Stores
11.2009 - Current
Manager of Operations
Mrs. Fields Cookies
03.2005 - 11.2009
Assistant Manager
Character Corner
07.1999 - 03.2005
High School Diploma -
Evergreen High School