Debra O'Neal
Roanoke Rapids,NC
Overview
15
15
years of professional experience
Work History
RN Patient Care Manager
Community Home Care and Hospice/Gentiva Hospice
Roanoke Rapids, NC
09.2020 - Current
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Processing orders and workflow
- Completing nurse and aide schedules weekly
- Monitoring productivity nurses and aide
- Train and educate nurses and aid on new procedures and protocals
- Lowered costs while improving care quality by coordinating services and collaborating with healthcare team.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions for patients' treatment goals.
- Collaborated with physicians on patient medications, medical needs and performance.
- Actively participated in family and patient planning processes.
- Trained, guided and mentored home healthcare providers to ensure all objectives were met.
- Participated in on-call rotations, delivering daily continuous quality care to patients.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
RN Discharge Planner
Vidant North Hospital
Roanoke Rapids, NC
03.2018 - 09.2020
- Managed physician calendar, including scheduling patient appointments and procedures.
- Updated patient financial information to promote accurate record keeping.
- Managed medical practice administrative needs to provide patient satisfaction.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Managed front office customer service, appointment management, and administration tasks to streamline workflow.
- Oversaw collection of admission and reviewed documents to meet organizational expectations for referral to psychiatric unit.
- Administered medications, did admissions, and completed assessments
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Director of Nursing/RN Case Manager
Community Home Care and Hospice
Roanoke Rapids, NC
10.2010 - 03.2018
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Collaborated with physicians during medical rounds, updated treatment plans, and provided plan of care to patients and families.
- Maintained adequate unit supplies to meet expected patient demands.
- Actively participated in family and patient planning processes.
- Arranged placement of admissions and transfers in accordance with clinical standards and guidelines.
- Developed patient care plans, including overall patient health assessments and evaluations.
- Participated in on-call rotations, delivering daily continuous quality care to patients.
- Assessed and reviewed patients for discharge and planning, including integrating services for patients requiring home care, home infusion and durable medical equipment (DME).
- Trained, guided and mentored home healthcare providers to ensure all objectives were met.
- Updated and maintained discharge plan of care with physician, members of healthcare team, patients, and families.
ER/Med Surg Nurse
Halifax Regional Medical Center
Roanoke Rapids, NC
08.2008 - 10.2010
- Carried out nursing tasks safely to maintain high level of care that complied with organization's procedures and regulations.
- Coordinated and interpreted radiological scans, EKGs and other diagnostic screenings to diagnose patient conditions.
- Performed comprehensive patient assessments to identify patient needs, devise individualized plans of care, modify care solutions and ensure patients' rights.
- Participated in discussions with healthcare team members regarding surgical patients to address and resolve concerns.
- Pitched in to assist with nursing duties in areas where healthcare teams were short-staffed.
- Educated patients and families on diseases, medical and surgical procedures, medication regimens and pain self-management.
- Oversaw treatments, therapies and medication administration according to prescribed methods and protocols.
- Delivered physician-ordered treatments and monitored responses to quickly spot complications and side effects.
- Improved care outcomes with proactive education, communication and guidance for patients and family members.
- Assessed patients using comprehensive evaluation techniques and sound clinical judgment.
- Cared for individuals with wide array of medical issues such as pulmonary, cardiology and infectious disease patients.
Education
Associates Degree in Nursing
Halifax Community College
Weldon, NC05.2008
Skills
- Patient care planning
- Medical assessment
- Team supervision
- Culturally-sensitive care
- Updating computer records
- Patient Care in homes and facilities
- Family and patient support
- Patient Satisfaction and Process Improvement
- Coordinating referrals
- Setting appointments
- ELNEC training (End-Of-Life-Care)
- Managing personal care
- Psychiatric and Mental Health Care
- Nursing staff leadership
- Direct and Indirect Patient Care
- Electronic Health Records Management
- Budgeting experience
- Home visits
- Triage experience
- Nursing Plan Development and Modification
- Palliative and Pain Management
- Patient education and counseling
- Intake and discharge
Timeline
RN Patient Care Manager
Community Home Care and Hospice/Gentiva Hospice
09.2020 - Current
RN Discharge Planner
Vidant North Hospital
03.2018 - 09.2020
Director of Nursing/RN Case Manager
Community Home Care and Hospice
10.2010 - 03.2018
ER/Med Surg Nurse
Halifax Regional Medical Center
08.2008 - 10.2010
Associates Degree in Nursing
Halifax Community College
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