Debra Outley

• Promoted from Shift Supervisor to Department Manager of Deli Operations.
• Ensures Supervisors and associates are appropriately trained current company processes and procedures.
• Fosters a positive work environment in leading by example.
• Diligently works to solve customer service issues and customer care complaints.
• Work to grow department sales and meet annual performance objectives.
• Monitored and de-conflicted employee interpersonal issues to obtain optimum department performance.

Resolved customer service issues and care complaints to improve customer satisfaction.

• Work to grow department sales and meet annual performance objectives.
• Promoted teamwork by modeling positive behaviors in the workplace.
• Monitored and addressed employee interpersonal issues to maintain department performance.

• Assembled specialty equipment and attachments, ensuring functionality and readiness for production.
• Utilized best common practices when assembling mechanical, hydraulic and electrical components.
• Performed operations, maintenance, and upgrades to enhance assembly line performance and support team training.
• Conducted quality control inspections on components.
• As a trusted team member, I perform duties with little or no supervision and in a timely and efficient manner.
• Maintained clean work area and orderly workspace, adhering to safety regulations and promoting a safe working environment.
• Participated in training programs for the development of team skills and knowledge.

• Coordinated day-to-day operations of medical practice, fostering excellent customer service across all staff levels.
• Developed, implemented, and maintained office policies and procedures; ensured staffing was appropriate for day to day operations.
• Supervised patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
• Resolved patient complaints and initiated process improvements that enhanced service quality and patient satisfaction.
• Supported customer needs while traveling independently between three major locations in Dallas/Fort Worth metroplex for office management, ensuring seamless operations.

• Coordinated patient scheduling, registration, financial counseling, and medical records maintenance to streamline office operations.
• Maintained and managed all filing and organizational systems at the assigned office location.
• Delivered excellent customer service to maintain high levels of patient satisfaction.
• Supported medical practice needs by traveling independently between three major locations in the Dallas/Fort Worth metroplex.
• Provided process improvement suggestions to enhance daily operations of medical practice.
• Followed maintained office policies and procedures to ensure office to office continuity.