Debra Owens
Nixa,MO
Summary
Accomplished leader with a proven track record at Home Depot, adept in Operations Management and fostering Team Leadership. Elevated customer satisfaction and team productivity through effective problem resolution and staff training. Demonstrates a keen ability to enhance operational efficiency and employee performance, ensuring compliance and driving business growth.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Adept individual with more than 37 years working as Manager for $35k revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
37
37
years of professional experience
Work History
Operation Assistant Manager
Home Depot
01.2006 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Department Supervisor
Wal Mart
06.2001 - 02.2006
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw daily operational performance of [Type] team.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Audit Lead
Sams Club
01.1987 - 05.2001
- Improved audit quality by providing ongoing training and support to junior audit staff members.
- Developed customized audit programs, addressing specific business needs and objectives.
- Coordinated and supported auditing of data related to inventory processes.
- Managed multiple simultaneous audits, prioritizing tasks effectively to meet deadlines without compromising quality.
- Reduced risk exposure by identifying control weaknesses and recommending improvements.
- Increased stakeholder confidence by maintaining open lines of communication throughout the auditing process.
- Served as a trusted advisor to senior management on matters relating to internal controls, risk management, and governance.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Led a team of auditors, fostering collaboration and promoting professional development among team members.
Education
GED -
O'Fallon Township High School
O'Falon, Il05.1981
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Operations Management
- Customer rapport
- Recruiting and interviewing
- Compliance understanding
- Retail Operations Management
- Policy Enforcement
- Employee Performance Evaluations
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Hiring and Training
- Work Planning and Prioritization
Reading,Motorcycle Riding, Camping
Enjoy spending time on road trips with husband riding motorcycle and seeing other states. love to camp and spend time with family. Like to spend time reading fiction and non-fiction.
Timeline
Operation Assistant Manager
Home Depot
01.2006 - Current
Department Supervisor
Wal Mart
06.2001 - 02.2006
Audit Lead
Sams Club
01.1987 - 05.2001
GED -
O'Fallon Township High School