DEBRA PAIGE
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Case Manager
HRA/DEPT OF SOCIAL SERVICES
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Perform monthly home visits to clients place of residence to ascertain the wellbeing of clients and family members to ensure clients take medications and keep medical appointments.
CORRECTIONS OFFICER
THE NEW YORK CITY DEPARTMENT OF CORRECTION
12.2011 - 05.2023
- Conducted regular rounds at designated intervals and performed headcounts and roll calls.
- Performed thorough searches for contraband in all areas of the building, including grounds, living quarters, and workspaces
- Prepared forms, reports, logs, records and activity journals through processing and maintenance activities.
- Managed the distribution of necessary items including cleaning supplies, comfort items, and meals
- Escorted inmates between cells, courts, hospitals, and medical appointments
- Supervised youth's daily activities involving school, meals, and recreation.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
SALES & SERVICE ASSOCIATE
JP MORGAN CHASE & CO
11.2005 - 11.2011
- Achieve monthly sales and service goals
- Investigate and process customer's inquiries
- Process domestic & foreign wire transfers
- Achieve 100% on customer satisfaction surveys
- Ability to multi-task and work in a team environment
- Review accounts to obtain potentials cross sale opportunities.
- Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
- Developed strong client relationships through consistent communication and exceptional service delivery.
BILLER
A&J PRODUCE
01.2005 - 11.2005
- Process cash sales and sale charges daily
- Research customer inquires
- Investigate any items incorrectly billed
- Maintain daily sales record.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
- Researched and resolved billing discrepancies to enable accurate billing.
OPERATION SPECIALIST
JP MORGAN CHASE & CO.
01.1998 - 01.2004
- Responded to all related internal and external customer inquires and request
- Ensured all audit control and security regulations were adhered to
- Prepared quarterly write-offs reports along with the necessary justification documentation
- Conducted quarterly compliance meetings to review, update and ensure adherence to policies
- Reconciled general ledger income and expense tickets daily
- Prepared bi-weekly payroll for branch.
- Provided training and mentorship to junior staff members, contributing to overall team success.
CLIENT ASSOCIATE MANAGER
JP MORGAN CHASE & CO
01.1993 - 01.1998
- Developed and implemented training program for tellers on policies and procedures
- Reinforced and set standards for professionalism and deportment in the branch
- Developed performance standards to deliver the highest quality of customer service
- Prepared performance appraisal and salary reviews
- Investigated, identified and performed audits on all related teller differences
- Closely monitored branch cash allotment and disbursements.
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
Education
Bachelor of Science - Business Management
Berkeley College
Manhattan, NY05.2001
Associate of Science - Business Administration And Accounting
Berkeley College
New York, NY06.1999
Skills
- Windows XP
- Crisis intervention training
- Windows- NT
- Self-defense techniques
- Web-Mail
- Correctional facility procedures knowledge
- Lotus Notes
- Inmate behavior modification tactics
- Microsoft Word
- Safety and security-oriented
- Excel
- Strong interpersonal skills
- PowerPoint
- Central and pod control
- Access
- Weapons training
Timeline
Case Manager
HRA/DEPT OF SOCIAL SERVICES
05.2023 - Current
CORRECTIONS OFFICER
THE NEW YORK CITY DEPARTMENT OF CORRECTION
12.2011 - 05.2023
SALES & SERVICE ASSOCIATE
JP MORGAN CHASE & CO
11.2005 - 11.2011
BILLER
A&J PRODUCE
01.2005 - 11.2005
OPERATION SPECIALIST
JP MORGAN CHASE & CO.
01.1998 - 01.2004
CLIENT ASSOCIATE MANAGER
JP MORGAN CHASE & CO
01.1993 - 01.1998
Bachelor of Science - Business Management
Berkeley College
Associate of Science - Business Administration And Accounting
Berkeley College
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