Debra Perkins
Billing/Med Doc Manager
Elkhart,IN
Summary
Knowledgeable Billing Manager specializing in operations. Demonstrated success in overseeing operations, analyzing trends and implementing successful changes. Desiring to take on challenging new role at MedCare. Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 13+ years of experience in DME and excellent skills. Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
-Directly responsible for 30 employees
-Directly assist Director of Operations with training and implementation for all team members for a new operating system.
-Reduce the on hold revenue by 16+%, implemented process to keep hold low.
-Educated referral sources on Documentation requirements
-Directly involved with the implementation of a Centralized Intake Team
-Directly worked in the Rehab/Specialty Wheelchair Department and assist the ATP with documentation and authorizations for the specialty items for customers. Helped educate new Medicare policies with referral sources.
-Directly assist in Customer Service as needed.
-Directly assist with Confirmation of Sales orders
-Directly responsible for Revenue Cycle Management
Overview
32
32
years of professional experience
2
2
years of post-secondary education
Work History
Billing/Med Doc Manager
Alick's Home Medical Equipment
South Bend, IN
09.2008 - Current
- Reviewed billing problems, researched issues and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Directed operations in busy 30-person billing group managing in monthly funds.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Conducted performance reviews and implemented improvement plans.
- Worked cross-functionally with customer service, inventory and finance teams for conflict resolution.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Supported financial director with special projects and additional job duties.
Daycare Provider
Deb's Daycare
Mishawaka, IN
08.2002 - 09.2008
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
Office Manager
Weaver Electric And Heating Corp
Mishawaka, IN
06.1996 - 07.2002
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Updated reports, managed accounts and generated reports for company database.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Office Manager
Fountainview Nursing Home
Mishawaka, IN
08.1990 - 05.1996
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Evaluated employee records and productivity and submitted evaluation reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed office operations while scheduling appointments for department managers.
- Delivered performance reviews, recommending additional training or advancements.
Education
Associate of Applied Science - Accounting And Business Management
Michiana College of Commerce
South Bend, IN 08.1987 - 04.1989
Skills
Collections understanding
Timeline
Billing/Med Doc Manager
Alick's Home Medical Equipment
09.2008 - Current
Daycare Provider
Deb's Daycare
08.2002 - 09.2008
Office Manager
Weaver Electric And Heating Corp
06.1996 - 07.2002
Office Manager
Fountainview Nursing Home
08.1990 - 05.1996
Associate of Applied Science - Accounting And Business Management
Michiana College of Commerce
08.1987 - 04.1989
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