Debra Petersen
Crystal Lake,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. My experience in managing all levels of a small business gives me the hands on ability to succeed at all levels. The understanding of what it takes to drive a small business to succeed can only supplement my role in meshing with others.
My daily personal interaction with my customers contributed greatly to the success of my business.
Overview
9
9
years of professional experience
Work History
Restaurant Owner/Operator
Gianelli’s Drive Thru
12.2014 - Current
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Planned and executed strategies to increase customer loyalty and retention.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor Of Science - Housing And The Near Environment
Iowa State University
Ames, IA08.1991
Skills
- Customer Engagement
- Restaurant Operation
- Billing and Payment Processing
- Vendor Relations
- Schedule Management
- POS Inventory System Operation
- Calm and Pleasant Demeanor
- Guest Satisfaction
- Front of House Management
Timeline
Restaurant Owner/Operator
Gianelli’s Drive Thru
12.2014 - Current
Bachelor Of Science - Housing And The Near Environment
Iowa State University