Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Debra Plaza

Gardena,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable Tractor Trailer Operator with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

14
years of professional experience

Work History

Diva Transportation LLC
Gardena, CA

Owner Operator
02.2020 - Current

Job overview

  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Implemented cost-saving measures across departments while maintaining quality standards.

Crystal Property Management
Torrance, CA

Onsite Property Manager
10.2016 - Current

Job overview

  • Maintained property records and ensured accuracy of data.
  • Developed policies and procedures to ensure compliance with local regulations.
  • Conducted regular inspections of the building and grounds to identify maintenance needs.
  • Coordinated repairs, renovations, and other improvements as needed.
  • Handled tenant inquiries, complaints, and requests in a timely manner.
  • Enforced rules for tenants such as noise levels, parking restrictions.
  • Prepared monthly reports on rent collections and occupancy rates.
  • Processed lease applications and conducted background checks on potential tenants.
  • Collaborated with legal counsel regarding rental agreements or disputes between tenants or landlords.
  • Advertised available units using print media or online listings sites like Craigslist.
  • Organized events such as open houses or community gatherings at the property.
  • Executed move-in and move-out processes including walkthroughs with tenants.
  • Monitored safety equipment such as fire alarms and sprinkler systems.
  • Created marketing plans to attract prospective renters to vacant units.
  • Responded quickly to emergency situations involving the property or its tenants.
  • Resolved conflicts between tenants in an amicable manner while upholding company policy.
  • Provided customer service support by addressing tenant concerns or questions promptly.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Prepared detailed budgets and financial reports for properties.
  • Compiled and conveyed operational and financial data to regional manager.
  • Prepared and submitted monthly tenant visit logs.
  • Collect and deposit monthly rents
  • Attend court proceedings and documents for eviction processing

PRO DRIVERS
Compton, CA

Port Truck Driver (Contractor)
06.2023 - 11.2023

Job overview

  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Followed appropriate safety procedures for transporting hazardous materials when applicable.
  • Reported all accidents or violations to management immediately upon occurrence.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
  • Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
  • Managed personal driving time according to Hours of Service regulations.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
  • Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Utilized pallet jacks and forklifts to load and unload materials off trucks.
  • Used ropes and blocks to safely secure cargo for transport.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

United States Postal Service, USPS
Bell Gardens, CA

Tractor Trailer Truck Driver
11.2020 - 03.2023

Job overview

  • Maintained logs of working hours, distance travelled and fuel consumption according to regulations.
  • Checked vehicle condition before each trip, including tires, brakes, windshield wipers, lights, oil and fuel levels.
  • Inspected trailers after delivery to ensure no damage had occurred during transportation.
  • Followed safety protocols while loading and unloading cargo from trailer.
  • Communicated with dispatchers to receive instructions regarding deliveries or pick-ups.
  • Adhered to federal regulations governing the transport of hazardous materials safely.
  • Drove tractor trailer over established routes and highways in a safe manner as per DOT standards.
  • Reported any mechanical issues to maintenance staff upon returning from trips.
  • Delivered goods promptly and accurately according to customer requirements.
  • Performed pre-trip inspections of vehicles ensuring they are safe for operation prior to departure.
  • Transported goods between various locations while adhering strictly to all applicable laws and regulations.
  • Identified potential problems with loads that could cause delays or accidents en route.
  • Conducted daily safety checks on equipment used for transporting goods.
  • Stopped at weigh stations periodically throughout trips in order comply with weight limits.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.

MV Transportation Services
Los Angeles, CA

Professional Bus Operator
02.2016 - 04.2017

Job overview

  • Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
  • Checked tickets, collected fares, issued transfers, and provided route information to passengers.
  • Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
  • Assisted disabled passengers in boarding and exiting the bus safely.
  • Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
  • Adhered to all traffic laws and regulations including speed limits, stop signs.

Alamo Enterprises
Los Angeles, CA

Professional Bus Operator
11.2015 - 01.2016

Job overview

  • Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
  • Checked tickets, collected fares, issued transfers, and provided route information to passengers.
  • Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
  • Assisted disabled passengers in boarding and exiting the bus safely.
  • Kept vehicle clean inside and out by sweeping, mopping, vacuuming, washing windows.
  • Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
  • Assessed customer needs during trips in order to provide the best possible service experience.
  • Ensured proper loading and unloading procedures were followed at all times for the safety of passengers.
  • Received feedback from customers regarding their overall satisfaction with services provided.
  • Provided clear verbal announcements at each stop informing riders when they had reached their destination.

Siskiyou County Schools
Yreka, CA

Professional School Bus Operator
09.2010 - 12.2014

Job overview

  • Conducted pre-trip inspections of the bus to ensure proper operation.
  • Provided safe and reliable transportation for students to and from school each day.
  • Maintained order on the bus by enforcing student conduct rules.
  • Assisted in loading and unloading of students at designated stops.
  • Communicated with parents regarding delays or issues that may have occurred during transit.
  • Adhered to all applicable traffic laws and regulations while driving a school bus.
  • Provided assistance to special needs students as needed when boarding or exiting the bus.
  • Developed positive relationships with faculty, staff, parents, and students.
  • Monitored student behavior while on board the vehicle in accordance with district policies.
  • Inspected safety equipment regularly throughout the route to ensure it is functioning properly.
  • Evaluated routes periodically for potential hazards or changes in road conditions.
  • Attended regular meetings with supervisors regarding new policies or updates.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Acquired and maintained certification in basic first aid and CPR.
  • Safely and patiently escorted small children across roads.

Education

California State University of Stanislaus
Turlock

Bachelor of Arts from Communications
12-1986

University Overview

  • Major in Speech Pathology and Audiology

Skills

  • Operations Oversight
  • Budget Development
  • Financial Planning
  • Operations Management
  • Personnel Management
  • Documentation And Reporting
  • Payroll Processing
  • Staff Training and Development
  • Staffing
  • Marketing expertise
  • Relationship Management
  • Business Planning
  • Performance Analysis
  • Hiring
  • Human Resource Management
  • DOT Compliance

Timeline

Port Truck Driver (Contractor)
PRO DRIVERS
06.2023 - 11.2023
Tractor Trailer Truck Driver
United States Postal Service, USPS
11.2020 - 03.2023
Owner Operator
Diva Transportation LLC
02.2020 - Current
Onsite Property Manager
Crystal Property Management
10.2016 - Current
Professional Bus Operator
MV Transportation Services
02.2016 - 04.2017
Professional Bus Operator
Alamo Enterprises
11.2015 - 01.2016
Professional School Bus Operator
Siskiyou County Schools
09.2010 - 12.2014
California State University of Stanislaus
Bachelor of Arts from Communications

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Debra Plaza