Debra Ploense
Big Bear City,CA
Summary
Accomplished Registered Dental Assistant and Office Manager at Mark W. Brown DDS, adept in digital radiography and office management. Excelled in enhancing patient safety and streamlining office operations, significantly improving efficiency. Skilled in CPR/AED, with a proven track record of providing exceptional customer service and handling sensitive information discreetly.
Overview
36
36
years of professional experience
Work History
Registered Dental Assistant
Mark W. Brown DDS
04.1998 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Office Manager/Registered Dental Assistant
Mark W. Brown
07.1988 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Arts - Sociology
Barstow Community College
Barstow, CA05.2015
Associate of Arts - Business Administration And Management
Barstow Community College
Barstow, CA05.2015
Registered Dental Assistant /Coronal Polishing - Dental Assisting
United Career Institute
San Bernardino, CA06.1998
Skills
Digital radiography proficiency
Dental procedure assistance
Insurance claims processing
Office Management
Appointment Scheduling
Certified in CPR/AED
Timeline
Registered Dental Assistant
Mark W. Brown DDS
04.1998 - Current
Office Manager/Registered Dental Assistant
Mark W. Brown
07.1988 - Current
Associate of Arts - Sociology
Barstow Community College
Associate of Arts - Business Administration And Management
Barstow Community College
Registered Dental Assistant /Coronal Polishing - Dental Assisting
United Career Institute
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