Debra Ransom
Freight Forwarding/Logistics Professional
Fort Worth,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Caregiver
Not Applicable
Fort Worth, TX
08.2022 - Current
- Utilized strong problem-solving skills to address unforeseen issues or complications in caregiving process effectively.
- Efficiently managed schedules, coordinating appointments with healthcare providers while minimizing disruptions to daily routines.
- Facilitated smooth transitions between medical appointments, therapy sessions, and other activities as needed for client''s overall wellness journey.
General Manager
DNATA Cargo
Dallas, TX
04.2020 - 08.2022
- Managed operation of perishable center at Dallas/Fort Worth airport
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Coordinated projects for operational improvement to include beta testing for IATA's DG AutoCheck, drones in warehouse to collect inventory data, count cases, measure temperature and read barcodes, improving safety and reducing need for mobile elevating work platforms and man lifts in warehouse
- Furthermore, transition from one TMS to a customized platform designed specifically for operational improvements of cargo divisions worldwide.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Established standard operating procedures that enhanced employee performance.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Air General
Denver, CO
01.2016 - 03.2020
- Oversaw cargo operations at major logistics hub, ensuring smooth coordination for eight (8) air carriers
- Successfully led team of forty (40) employees, fostering high-performance culture with focus on teamwork, safety, and training
- Successfully maintained KPIs for each carrier, leading to continued improvement in overall operational performance
- Managed crisis situations, implementing effective solutions to mitigate impact on logistics operations
- Built strong relationships with government agencies and customers to ensure seamless compliance and cooperation with each air carrier
- Recruited team members to maintain adequate staffing levels
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Managed a diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Export Specialist
Transgroup Worldwide Logistics
Aurora, CO
03.2011 - 08.2015
- Coordinated and facilitated export of air and ocean cargo
- Monitored shipments from pickup to delivery, responded to customer requests and ensured all documentation was correct and complies with government regulations
- Assisted with developing warehouse inventory system and coordinate pick and pull of inventory items for delivery
- Successfully coordinated shipment of goods in compliance with government regulations, resulting in 95% increase in customer satisfaction
- Streamlined export process through implementation of new procedures
- Managed multiple shipments simultaneously, ensuring timely delivery and high customer satisfaction
- Negotiated freight rates with carriers to ensure shipments were delivered on time and within budget.
Operations Supervisor
UPS Supply Chain Solutions
Aurora, CO
01.2006 - 05.2010
- Assisted team members with daily activities to coordinate and facilitate import and export of air and ocean cargo, along with warehouse trucking operations
- Managed team of forty (40) logistics personnel to ensure smooth operation of warehouse activities and import/export functions
- Assisted in resolving all customer requests, ensuring shipments were routed properly and meeting customer requirements
- Successfully managed day-to-day operations of large team, providing guidance and leadership to ensure efficient workflow
- Developed and implemented policies and procedures to optimize operational performance and quality assurance
- Analyzed data from various sources to identify opportunities for cost savings or improved efficiency.
Education
Specialized Degree - Travel And Tourism
South Central Career College
North Little Rock, AR 01.1988 - 12.1988
Some College (No Degree) - Accounting
University of Central Arkansas
Conway, AR 08.1986 - 12.1987
Skills
International Document Preparation
Certification
Prior IATA Certification for the Handling and Shipping of Hazardous Materials
Timeline
Caregiver
Not Applicable
08.2022 - Current
General Manager
DNATA Cargo
04.2020 - 08.2022
General Manager
Air General
01.2016 - 03.2020
Export Specialist
Transgroup Worldwide Logistics
03.2011 - 08.2015
Operations Supervisor
UPS Supply Chain Solutions
01.2006 - 05.2010
Specialized Degree - Travel And Tourism
South Central Career College
01.1988 - 12.1988
Some College (No Degree) - Accounting
University of Central Arkansas
08.1986 - 12.1987