Debra Ray
Winnsboro
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
37
37
years of professional experience
Work History
Manager-Staff Support
Southwestern Bell Telephone
02.2014 - 07.2021
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Accomplished multiple tasks within established timeframes.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Optimized inventory management, reducing waste and ensuring availability of key supplies.
- Cross-trained existing employees to maximize team agility and performance.
- Liaised with management and other departments to maintain smooth operations.
Communications Technician
Southwestern Bell Telephone
09.2000 - 02.2014
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
Systems Technician
Southwestern Bell Telephone
10.1987 - 09.2000
- Submitted daily paperwork to record completed jobs and related information.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Explained to customers and demonstrated how specific system works.
- Used multimeters for volt and OHM readings and circuit analysis.
- Increased user satisfaction by providing timely and accurate technical support, resolving issues on first call whenever possible.
- Conferred with engineers and designers to investigate and solve failure issues.
Customer Service Representative
Southwestern Bell Telephone
03.1984 - 09.1987
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Mesquite High School
Mesquite, TXNo Degree - Electrical, Electronics And Communications Engineering
Electronics Trade School
Dallas, TXNo Degree - Telecommunications Electronics
Texas A&M Extension Services, Dallas, TX, US
Dallas, TXSkills
- Customer service
- Time management
- Verbal and written communication
- Project management
- Inventory management
- Data analysis
- Computer skills
- Effective communication
Timeline
Manager-Staff Support
Southwestern Bell Telephone
02.2014 - 07.2021
Communications Technician
Southwestern Bell Telephone
09.2000 - 02.2014
Systems Technician
Southwestern Bell Telephone
10.1987 - 09.2000
Customer Service Representative
Southwestern Bell Telephone
03.1984 - 09.1987
GED -
Mesquite High School
No Degree - Electrical, Electronics And Communications Engineering
Electronics Trade School
No Degree - Telecommunications Electronics
Texas A&M Extension Services, Dallas, TX, US
Similar Profiles
Tiffany SykesTiffany Sykes
Service Representative at Southwestern Bell TelephoneService Representative at Southwestern Bell Telephone
Paul BaucomPaul Baucom
IT Senior Project Manager at Southwestern Bell TelephoneIT Senior Project Manager at Southwestern Bell Telephone
Joy MabeJoy Mabe
Collections, Sales and Service at Southern Bell TelephoneCollections, Sales and Service at Southern Bell Telephone