Debra Reed
Lehighton,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
34
34
years of professional experience
Work History
Material Handler
Mack Trucks
Macungie, Pennsylvania
09.2004 - 03.2021
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Verified accuracy of shipments against purchase orders and invoices.
- Logged unit quantities and entered data into inventory database.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Warehouse Assistant
Fleming Foods
King Of Prussia, Pennsylvania
04.1994 - 06.2004
- Verified stock inventory levels and maintained records of items shipped and received.
- Operated forklift to move materials around the warehouse safely.
- Cross-checked order forms against actual products received or sent out for accuracy.
Customer Service Representative
Merchants Bank, N.A
Northampton, Pennsylvania
04.1987 - 03.1994
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06-1974
Skills
- Clean Background Check
- Inventory reporting
- Customer Service
Timeline
Material Handler
Mack Trucks
09.2004 - 03.2021
Warehouse Assistant
Fleming Foods
04.1994 - 06.2004
Customer Service Representative
Merchants Bank, N.A
04.1987 - 03.1994
High School Diploma -
Norristown Area High School
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