Debra Reynolds
Canfield,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
National Roofing Coordinator/Account Manager
Sodexo Roth
Austintown , Ohio
2018.10 - Current
- Responsible for planning and scheduling work orders for for large National customers.
- Work as a liaison between National customers and field personnel/contractors to coordinate all planned work.
- Manage weekly reporting within the database
- Maintain daily spreadsheets
- Work with sales and service departments to meet daily requirements
- Follow work orders from start to finish to ensure they are executed in a timely manner for optimal customer satisfaction.
- Prepare detailed SOW's and materials for approval of proposal work.
- Evaluate completed work orders for accuracy and approval before set up for final payment.
- Responsible for maintaining service techs expense reports and submitting hours, receipts for payroll.
Account Manager
Park City Group
Salt Lake CIty , Utah
2014.09 - 2018.04
- Developed and strengthened relationships with national customer accounts.
- Identified profitable business leads and built pipeline of prospective customers.
- Trained and mentored new account management and sales personnel.
- Resolved customer issues with speed and accuracy to maintain satisfaction.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Worked directly with Analytics team to build imperative reporting
Administrative Assistant
Professional Engine Systems
Canfield , OH
2012.09 - 2014.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Interacted with vendors to purchase and set up equipment and services.
Education
High School Diploma -
Canfield High School
Canfield, OH06.1988
Skills
Account Management
Microsoft Office
Strong Relationship Building Skills
Preparing communications on Executives behalf
Organizing and maintaining calendars
Performing minor accounting duties
Training and development
Timeline
National Roofing Coordinator/Account Manager
Sodexo Roth
2018.10 - Current
Account Manager
Park City Group
2014.09 - 2018.04
Administrative Assistant
Professional Engine Systems
2012.09 - 2014.09
High School Diploma -
Canfield High School
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