Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Reynolds

West Haven ,CT

Summary

Goal-oriented Sales Professional with merchandising and product branding expertise. Offering well-developed sales skills cultivated through several years of commission-based positions. Pursuing a position in sales management with a specialty store.

Overview

21
21
years of professional experience

Work History

Seasonal Sales Associate

Macys Department Store
10.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Accounting Assistant

Amity Regional High School
01.2007 - 12.2019
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Prepared month end closing entries for detailed reporting and recordkeeping.
  • Balanced reports and batch summaries to submit for approval.
  • Updated and reconciled accounts payable with purchase orders for accuracy.
  • Maintained accuracy when reviewing and reconciling the general ledger.
  • Communicated with vendors and clients to facilitate timely payments.
  • Communicated internally with team members and employees across multiple departments and accounting to maintain accurate circulation and billing data.
  • Reviewed GL entries for accuracy and to determine completeness.
  • Maintained process documentation for financial department operations.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Jewelry Sales Associate

Lord & Taylor
10.2016 - 01.2017
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
  • Asked open-ended questions to ascertain what type of item the customer was looking for, what his or her price range was and who would receive the item.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Worked as a team member to provide the highest level of service to customers.
  • Followed store opening and closing procedures as per company guidelines.

Fine Jewelry Sales Associate

Macy’s
10.2012 - 05.2016
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Explained the features and benefits of diamonds and other fine gemstones.
  • Delivered high quality, value, expertise and superior customer service.
  • Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Followed store opening and closing procedures as per company guidelines.

Fine Jewelry Sales Associate

Littman Jewelers
10.2009 - 05.2010
  • Educated customers on product and service
  • Evaluated and processed customer returns and helped customers make alternate sections.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
  • Met incoming customers and provided immediate assistance.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Asked open-ended questions to ascertain what type of item the customer was looking for, what his or her price range was and who would receive the item.

Assistant Manager

Reeds Jewelers
05.2004 - 01.2007
  • Networked with customers and asked open-ended questions to determine immediate needs.
  • Improved efficiency by training staff on best practices and protocol.
  • Ensured that personnel were properly trained and supervised department managers, shift leads and production personnel.
  • Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Interviewed and hired team members which demonstrated dedication and added value to team.
  • Improved customer satisfaction and sales by working with store manager and colleagues.
  • Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency reports.
  • Hired and scheduled staff to meet business needs and demand.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Addressed customer issues to ensure quick and successful resolution.
  • Coordinated with store manager to initiate strategies to achieve sales and profit goals.

Education

Bachelor of Science - Business Administration

Georgian Court University
Lakewood, NJ
1993

Skills

  • Client-focused
  • Counter business
  • Time management skills
  • Operations management
  • Excellent communication
  • Training and development
  • Computer proficient
  • Financial records and processing

Timeline

Seasonal Sales Associate

Macys Department Store
10.2024 - 01.2025

Jewelry Sales Associate

Lord & Taylor
10.2016 - 01.2017

Fine Jewelry Sales Associate

Macy’s
10.2012 - 05.2016

Fine Jewelry Sales Associate

Littman Jewelers
10.2009 - 05.2010

Accounting Assistant

Amity Regional High School
01.2007 - 12.2019

Assistant Manager

Reeds Jewelers
05.2004 - 01.2007

Bachelor of Science - Business Administration

Georgian Court University

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