Debra Richardson
Mount Dora,FL
Summary
Adept at leveraging hand and power tools and fostering workplace safety, I excelled at Locking International by mastering diverse assembly processes and enhancing product quality. My ability to manage high-stress customer interactions at Lowes Home Improvement further showcases my adaptability and commitment to excellence, driving increased customer loyalty and meeting production goals efficiently.
Overview
17
17
years of professional experience
Work History
Product Assembler
Locking International
06.2022 - Current
- Updated logs and completed production reports.
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
- Assembled as many as Number Products each day.
- Improved product quality with thorough inspection and adherence to company standards.
- Consistently met production deadlines by staying focused and efficiently managing workload.
- Packaged finished products, labeled boxes and stacked for shipment.
- Adhered to safety practices and quality standards at all times.
- Actively communicated with supervisors regarding any potential challenges or issues faced during the assembly process, fostering open dialogue for resolution.
Customer Service Representative
Lowes Home Improvment
03.2008 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Penobscot Valley High
Howland, ME06.1983
Skills
- Hand and power tools
- Following Instructions
- Workplace Safety
- Safety practices
Timeline
Product Assembler
Locking International
06.2022 - Current
Customer Service Representative
Lowes Home Improvment
03.2008 - 11.2018
Penobscot Valley High
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