Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belynash T. Seyoum

Claims Representative
King George,VA

Summary

Customer service professional committed to balancing company goals while helping all customer find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Bankcard Claims

Examiner, Allianz
09.2022 - 06.2023
  • Reviewed claims of a lower to moderate level and related documentation to determine if loss is covered and what benefits applied
  • Reviewed claims, identified the incident, determined the coverage in accordance with the contract, concluded what, if any benefit applied and the amount to be reimbursed
  • Responsible for paying or rejecting the claim in accordance with the terms and conditions of the insuring agreement
  • Followed up with customers either by letter, email or telephone call once the claim has been resolved
  • Answer incoming telephone or email inquiries from customers regarding the status of their claim
  • Entered determination and relevant notes into PeopleSoft in accordance with guidelines
  • Collaborated with other departments as needed to verify or obtain missing information
  • Researched discrepancies and escalated questionable claims to Team
  • Leaders
  • Sent out claim forms to new customers as needed.

Bankcard Customer Service Associate

Allianz
10.2021 - 09.2022
  • Answer inbound telephone calls from credit card holders and respond professionally to benefit or claims inquiries
  • Communicate with professionalism, positivity, and courtesy, making customer feel valued
  • Initiate claims process where applicable by sending claimant the requested forms
  • Collaborate to assist team members with customer service issues as needed
  • Enter customer information into PeopleSoft within established guidelines
  • Initiate claims process where applicable by sending claimant requested forms
  • Responsible for fulfilment; send out claim documents or Guides to
  • Benefits
  • Assist team members with customer service issues as needed
  • Researching and resolving inquiries to ensure customer satisfaction and listening attentively and understanding customer needs and concerns
  • Educating credit card holders on process to ensure better understanding of their benefits.

Customer Service Representative

Alorica
11.2017 - 10.2020
  • Answer approximately 200+ inbound customer calls per day in a friendly and courteous manner
  • Discussing billing issues with the customer and offering possible solutions
  • Providing information on additional products and services
  • Following the conversational script provided by Comcast and keeping the customer call to under 10 minutes
  • Escalating customer calls to my supervisor, if needed

Guest Experience Lead

GEL, McDonald
10.2015 - 03.2017
  • Greeting guests and communicating with them while ordering
  • Offering help with using the ordering kiosks
  • Helping those in need of some extra hands
  • Check with them once they have their food to make sure they’re satisfied, or to see if they need anything else
  • Ensuring kids receive a kid treat
  • Handling any concerns
  • Communicating with the restaurant team to provide feedback and recommendations.

Education

High School Diploma -

King George High School
King George, VA
05.2014

Skills

  • Casualty Insurance Industry Knowledge
  • Excellent Administrative Abilities
  • Marketing Techniques
  • Professional Development
  • Office Organization
  • Team Meetings
  • Claims Preparation
  • 10-Key Touch
  • Claims
  • Data Entry Software
  • Critical Thinking
  • Information Updates
  • Staff Support

Timeline

Bankcard Claims

Examiner, Allianz
09.2022 - 06.2023

Bankcard Customer Service Associate

Allianz
10.2021 - 09.2022

Customer Service Representative

Alorica
11.2017 - 10.2020

Guest Experience Lead

GEL, McDonald
10.2015 - 03.2017

High School Diploma -

King George High School
Belynash T. SeyoumClaims Representative