Summary
Overview
Work History
Education
Skills
Timeline
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Debra Rizzo

Plain City,OH

Summary

Dynamic sales professional with strong leadership skills, recognized for consistently exceeding sales targets at Hallmark Corporation. Proven expertise in inventory management and loss prevention, coupled with exceptional customer service abilities. Adept at fostering team collaboration and enhancing customer loyalty through effective relationship-building strategies. Committed to driving revenue growth and operational excellence.

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

16
16
years of professional experience

Work History

Sales Lead Keyholder

Hallmark Corporation
02.2012 - 05.2022
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 4-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
  • Trained and mentored new employees.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand products.
  • Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented loss prevention measures that significantly reduced instances of theft within the store location.
  • Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Sales Associate

Care Smart
03.2006 - 02.2011
  • Built relationships with customers to encourage repeat business.(
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Science - Nursing

Broward College
Fort Lauderdale, FL
06-1980

Skills

  • Team management
  • Store operations
  • Strong leadership
  • Customer service
  • Cash handling accuracy
  • Loss prevention
  • Staff oversight
  • Daily reporting
  • Cash handling
  • Bank deposits
  • Alarm systems
  • Sales floor organization
  • Inventory management
  • Willingness to learn
  • Problem-solving abilities
  • Multitasking
  • Customer relations
  • Superior work ethic

Timeline

Sales Lead Keyholder

Hallmark Corporation
02.2012 - 05.2022

Sales Associate

Care Smart
03.2006 - 02.2011

Bachelor of Science - Nursing

Broward College

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